Retail Sales Associate - Part Time

Verilife•State College, PA

11d

About The Position

The Wellness Advisor advises recreational and medicinal cannabis customers and caregivers on product selection, serving as an ambassador of the company’s mission to normalize, professionalize, and revolutionize cannabis. The role uses customer service, product knowledge, and compliance with state and company regulations to provide a best-in-class experience throughout the customer lifecycle, from check-in and consultation through order fulfillment and checkout. The position offers training in cannabis product knowledge, industry compliance, customer interactions, and consultative sales. It combines customer service, problem solving, inventory management, teamwork, and technical skills. Dispensaries are typically open seven days a week. Part-time schedules are 15–25 hours per week and are typically based around peak hours; flexibility across opening and closing shifts, weekends, and holidays is valued.

Requirements

High school diploma or equivalent.
At least 1 year of customer service experience.
Flexibility to work shifts that may include opening, closing, weekends, and holidays.
Excellent customer service skills and ability to engage with customers.
Ability to learn and apply technical and product-related information in a professional, consultative manner.
Ability to lift, carry, and balance up to 50 pounds, or 100 pounds with assistance.

Nice To Haves

Retail or hospitality experience preferred.

Responsibilities

Greet customers and provide a best-in-class experience.
Build customer relationships by asking about and listening to their needs, fostering a welcoming and reassuring environment.
Educate customers about cannabis products and their varying effects on the human body to assist with product selection.
Use effective selling and cross-selling techniques to build baskets.
Verify customer documentation and identification.
Help verify order accuracy and ensure orders are dispensed in a timely manner.
Label and package customer orders.
Handle cash accurately in the company’s Point of Sale system and follow Standard Operating Procedures (SOPs).
Maintain accurate records of dispensary activities, including customer records, sales, deliveries, and returns, in accordance with state regulations and company standards.
Perform routine inventory counts.
Keep product stock organized and compliant with regulations.
Assist managers with organizing sales floor merchandise and product displays.
Follow company SOPs for store security and safety compliance.
Help keep the store clean and organized for customers and team members.
Escalate employee or customer issues to management.