Welfare Case Worker/social Worker

TEKsystems•Dublin, OH

8d•$20 - $25•Hybrid

About The Position

This role supports child welfare departments by completing incoming requests, or tickets, through administrative processing and communication with case workers and other involved parties. The position requires timely, accurate, and professional handling of requests while maintaining confidentiality and supporting an inclusive and equitable work culture. The worker monitors incoming messages and requests, creates and prioritizes tickets, processes documentation in state systems, follows up on requests, and coordinates delivery of documents to the appropriate parties or systems. The role also allocates 25% of its time to specialist ticket types such as case research, placement assistance, and supervision support. This is a contract position based in Dublin, Ohio, with a hybrid workplace arrangement and occasional travel.

Requirements

Strong time-management and organizational skills, a sense of urgency, and attention to detail.
Self-motivation and resourcefulness, with the ability to multitask and adapt to changing environments.
Proficiency with computer equipment, Microsoft Office applications, and Microsoft Teams.
Ability to take action and follow through on issue resolution.
Ability to foster a collaborative work environment.
Strong written and verbal communication skills, including concise and professional communication tailored to the audience.
Ability to maintain confidentiality and handle sensitive information discreetly.
Ability to build positive relationships with team members and clients from varied backgrounds.
Willingness and ability to travel occasionally.
Ability to sit or stand for extended periods.
Valid driver's license, reliable transportation, and full-coverage auto insurance.
Authorization to work in the United States.
Reliable cell phone available for communication as needed.

Responsibilities

Provide support services to child welfare departments, including records requests, document and data processing in state systems, referral support, community resource research, visit documentation, and case audits.
Monitor, respond to, and prioritize requests from agency staff, managing them as tickets and communicating professionally throughout the process.
Enter, review, process, upload, and maintain documentation in state systems, ensuring accuracy and compliance with requests.
Assist with form completion and collect necessary signatures.
Electronically deliver documents and other requested items to appropriate parties or systems.
Prepare reports, letters, and emails as needed; monitor email, text, and phone communications and respond accurately and promptly.
Communicate with all parties involved from the beginning through the resolution of each ticket.
Proactively encourage workers to submit tickets and maintain ongoing working relationships.
Document ticket work clearly and frequently, and resolve tickets promptly according to priority.
Allocate 25% of work time to specialist ticket types, including case research, placement assistance, and supervision support.
Maintain and update internal documentation for accuracy and accessibility.
Protect client and case confidentiality.
Promote an inclusive and equitable environment and culture.
Monitor and respond to case worker messages through the messaging app, create and manage tickets, and rotate ticketing responsibilities with the team.
Balance new tickets with follow-up tasks from previous days, including requests requiring multiple follow-ups.
Perform other job-related duties as assigned.

Benefits

Medical insurance
Dental insurance
Vision insurance
Critical illness, accident, and hospital coverage
401(k) retirement plan with pre-tax and Roth post-tax contribution options
Voluntary life and AD&D insurance for the employee and dependents
Short-term and long-term disability coverage
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time off/leave, including PTO, vacation, or sick leave; eligibility requirements apply