Case Manager/Social Worker

Polk County•Balsam Lake, WI

2d•Onsite

About The Position

The Social Worker/Case Manager identifies and assesses complex individual, family, and community needs and strengths. The role selects casework frequency, group methods, or community resources and implements plans to protect vulnerable people of all ages, promote independence, and prevent abuse or neglect. The current vacancy is for a Department of Children and Families Child Protection Services Initial Assessment worker. Applicants may also be considered for an eligibility list for future openings in these units; soon-to-be graduates are encouraged to apply. The position coordinates consumer intake, assesses needs and risks, develops and monitors strength-based service plans, connects consumers with community resources, and implements safety plans and interventions. It provides case management, crisis response, emergency service coordination, and collaboration with professional staff and community agencies. The role also maintains case records, prepares correspondence and required documentation, advises consumers about resources and their rights and responsibilities, and may provide testimony or written recommendations in court or administrative appeal hearings. Some mandated service programs require 24/7 coverage with on-call requirements. The job is typically performed in a standard office setting and may involve occasional travel and evening or weekend hours. The Social Worker may serve as a designated lead worker or supervise interns in accredited Social Work programs.

Requirements

Case Manager: Bachelor's degree in Human Service or a related field; a combination of education and experience may be considered.
Social Worker: Bachelor's degree in Social Work or a related Human Service field.
Social Worker: Minimum certification as a Social Worker by the State of Wisconsin.
Valid driver's license.
Interviewing and assessment skills and the ability to formulate evidence-based recommendations.
Exceptional oral and written communication skills.
Ability to perform the essential duties satisfactorily, with reasonable accommodations as applicable.
Ability to meet the physical demands of the position, including frequent sitting, walking, standing, and manual tasks; occasional lifting of up to 20 pounds; and required vision abilities.

Responsibilities

Coordinate consumer intake by receiving referrals, conducting interviews, and investigating to identify and assess needs, risk for recidivism, or need for intervention or services.
Develop, write, implement, and monitor strength-based individual and family service plans to address identified needs.
Determine appropriate resources and referrals to community-based care and services.
Develop and implement safety plans to address vulnerabilities.
Assess risks to self and others and assess safety to the individual, others, and the community.
Intervene in crisis situations, including possible removal from home or placement in alternate care.
Coordinate and secure emergency services.
Negotiate and resolve conflicts.
Collaborate and consult with professional staff and community agencies regarding consumers, services, or programs.
Open and maintain consumer case records and files according to established standards and timelines.
Prepare correspondence, required narratives, eligibility reviews, and other consumer-related communications.
Provide information regarding case openings, closings, and denials.
Provide testimony or written recommendations in county or district court or administrative appeal hearings regarding consumer cases.
Advise consumers of resources, rights, and responsibilities under programs or services.
Develop, coordinate, and deliver program information to the general public, special interest groups, and professional organizations.
Perform other assigned duties, including general office backup and support.
For Social Worker positions, serve as a designated lead worker when appointed by the hiring authority and/or supervise interns in accredited Social Work programs.