Welcome Host

Audemars Piguet•Miami, FL

About The Position

The Welcome Host is the first point of contact for clients at the Bal Harbour boutique and plays a key role in creating exceptional, personalized experiences. Reporting directly to the Boutique Director, this brand ambassador delivers refined hospitality and service, oversees reservations and client arrivals, maintains accurate and confidential client information in the CRM system, and collaborates with the boutique team to support seamless luxury experiences.

Requirements

At least 2 years of experience in luxury hospitality, reservations, concierge services, client experience, or a related client-facing role.
Previous experience using CRM systems and maintaining accurate client records.
Exceptional interpersonal and relationship-building skills, with a naturally welcoming and polished demeanor.
Strong verbal and written communication skills.
Strong organizational skills and ability to manage multiple priorities in a fast-paced luxury environment.
Strong attention to detail and commitment to flawless execution.
Problem-solving abilities and excellent follow-up and organizational skills.
Ability to maintain discretion and handle sensitive client information confidentially.
Proficiency in English.

Nice To Haves

Proficiency in additional languages.
Knowledge of the luxury retail, hospitality, or watchmaking industry.

Responsibilities

Welcome clients and guests with a warm, refined, and personalized approach, representing the brand and its standards of luxury hospitality.
Manage reservations, appointments, cancellations, and modifications, and respond to telephone, email, and online inquiries professionally and promptly.
Complete reservation confirmations and client communications within established timelines, with close attention to detail.
Welcome, register, and coordinate client arrivals, including walk-in guests, and communicate special requests to the appropriate team members.
Escort clients to their Sales Associate, assist with seating and refreshments, anticipate needs, and support a comfortable boutique experience.
Assist clients with personal belongings and maintain a pristine, welcoming reception area and boutique environment.
Capture, maintain, and update client information in the CRM system, including preferences, appointment details, and interaction history, while protecting confidentiality and data integrity.
Collaborate with boutique leadership and team members, promptly communicate client feedback or concerns, support daily operations, and contribute to a positive, service-driven culture.