SENIOR WELCOME HOST
About The Position
The Senior Welcome Host supports Client Managers with program projects, client initiatives, and escalated service calls while managing multiple accounts and priorities. The role audits vending, micromarkets, and office coffee in field operations; manages and reports on the auditing program; and oversees miscellaneous projects. It also supports Client Manager clients with service issues, product ordering, catalog updates, ongoing requests, and questions. The position manages assigned lower-volume clients and develops client relationships, while coordinating project resources, schedules, status reports, and communications among operations, customer service, Client Managers, and other team members. The role may occasionally troubleshoot vending or micromarket technology. The position is associated with the North Seattle/Everett area and coverage from Tacoma to Everett. The stated pay range is $27–$33 per hour.
Requirements
- High school diploma or equivalent.
- Six months of equivalent advanced customer service experience with a post-secondary education; three years of equivalent advanced customer service experience with a high school diploma.
- Excellent interpersonal communication skills and demonstrated ability to develop and maintain positive internal and external work relationships.
- Timeliness and accuracy, with the ability to prioritize and organize business requirements and workload.
- Proficiency with Microsoft Word, Outlook, and PowerPoint.
- Intermediate Microsoft Excel experience, including calculations and VLookup; data entry alone is insufficient.
- Local to the North Seattle/Everett area and able to cover Tacoma to Everett.
Nice To Haves
- Post-secondary education is strongly preferred.
- A bachelor's degree is preferred.
- One year of equivalent advanced customer service experience is strongly preferred.
Responsibilities
- Audit vending, micromarkets, and office coffee in field operations.
- Manage the auditing program in operations and report results monthly.
- Manage miscellaneous projects.
- Communicate client expectations to operations and customer service.
- Determine internal project resource requirements based on project needs.
- Establish and communicate usable project schedules.
- Provide project status summaries and updates to Client Managers and other team members.
- Support Client Manager client activities, including service issues, product ordering, catalog additions, ongoing requests, and questions.
- Manage assigned lower-volume clients and build client relationships.
- Run reports to verify information and proper system setup.
- Validate catalog maintenance and service levels.
- Occasionally troubleshoot or provide technical support for vending and micromarkets.
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- Life and accidental death insurance
- Disability insurance
- Retirement plan
- Paid time off
- Holiday time off, varying by site and state
- Associate Shopping Program
- Health and Wellness Programs
- Discount Marketplace
- Identity Theft Protection
- Pet Insurance
- Commuter Benefits
- Employee Assistance Program
- Flexible Spending Accounts (FSAs)
- Paid Parental Leave
- Personal Leave
- Other paid and/or unpaid time off benefits as applicable under federal, state, and local laws
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
High school or GED
