SENIOR WELCOME HOST
About The Position
The Senior Welcome Host supports Client Managers with program projects, client initiatives, escalated service calls, and multiple accounts and priorities. The position audits vending, micromarkets, and office coffee in field operations; manages the auditing program and monthly reporting; and handles miscellaneous projects. It communicates client expectations to operations and customer service, determines project resource needs, establishes schedules, and provides status updates to Client Managers and other team members. The role also supports client service issues, product ordering, catalog additions, requests, and questions; manages assigned lower-volume clients and client relationships; runs reports to verify information and system setup; validates catalog maintenance and service levels; and occasionally troubleshoots or provides technical support for vending and micromarkets.
Requirements
- High school diploma or equivalent; three years of equivalent advanced customer service experience is required with a high school diploma.
- Six months of equivalent advanced customer service experience is required; one year is strongly preferred.
- Excellent interpersonal communication skills and a proven ability to develop and maintain positive internal and external work relationships.
- Timeliness and accuracy, with the ability to prioritize and organize business requirements and workload.
- Proficiency with Microsoft Word, Outlook, and PowerPoint.
- Intermediate Microsoft Excel experience, including calculations and VLookup; data entry alone is not sufficient.
- Local to the North Seattle/Everett area and able to cover Tacoma to Everett.
Nice To Haves
- Post-secondary education is strongly preferred.
- A bachelor's degree is preferred.
- One year of equivalent advanced customer service experience is strongly preferred.
Responsibilities
- Audit vending, micromarkets, and office coffee in field operations.
- Manage the operations auditing program and report results monthly.
- Manage miscellaneous projects.
- Communicate client expectations to operations and customer service.
- Determine internal resource requirements based on project needs.
- Establish and communicate usable schedules.
- Provide project status summaries and updates to Client Managers and team members.
- Support Client Manager client activities, including service issues, product ordering, catalog additions, ongoing requests, and questions.
- Manage assigned lower-volume clients and build client relationships.
- Run reports to verify information and proper system setup.
- Validate catalog maintenance and service levels.
- Occasionally troubleshoot or provide technical support for vending and micromarkets.
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- Life insurance and AD&D
- Disability insurance
- Retirement plan
- Paid time off
- Holiday time off, varying by site and state
- Associate Shopping Program
- Health and Wellness Programs
- Discount Marketplace
- Identity Theft Protection
- Pet insurance
- Commuter Benefits
- Employee Assistance Program
- Flexible Spending Accounts (FSAs)
- Paid Parental Leave
- Personal Leave
- Potential paid and/or unpaid time off benefits in accordance with applicable laws
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
High school or GED
