SENIOR WELCOME HOST

Compass Group•New York, NY

17h•$27 - $33

About The Position

The Senior Welcome Host supports Client Managers with program projects, client initiatives, and escalated service calls while managing multiple accounts and priorities. The role also manages assigned lower-volume clients and builds client relationships. It includes field auditing of vending, micromarkets, and office coffee operations, as well as occasional troubleshooting and technical support for vending and micromarkets. The position is described as having solid career path opportunities.

Requirements

Six months of equivalent advanced customer service experience is required; one year is strongly preferred. With a high school diploma, three years of equivalent advanced customer service experience is required.
Excellent interpersonal communication skills and a proven ability to develop and maintain positive internal and external work relationships.
Timeliness and accuracy, with the ability to prioritize and organize business requirements and workload.
Proficiency with Microsoft Word, Outlook, and PowerPoint.
Intermediate Microsoft Excel experience, including calculations and VLookup; data entry alone is not sufficient.
Local to the North Seattle/Everett area, covering Tacoma to Everett.

Nice To Haves

Post-secondary education is strongly preferred.
A bachelor's degree is preferred.
One year of equivalent advanced customer service experience is strongly preferred.

Responsibilities

Audit vending, micromarkets, and office coffee in field operations.
Manage the auditing program in operations and report results monthly.
Manage miscellaneous projects.
Communicate client expectations to operations and customer service.
Determine internal resource requirements for projects based on project needs.
Establish and communicate a usable schedule.
Provide project status summaries and updates to Client Managers and other team members.
Support Client Manager client activities, including service issues, product ordering, catalog additions, ongoing requests, and questions.
Manage assigned lower-volume clients and build client relationships.
Run reports to verify information and proper system setup.
Validate catalog maintenance and service levels.
Occasionally troubleshoot and provide technical support for vending and micromarkets.