Welcome Desk Representative

YMCA of Greater Erie•Erie, PA

1d•Onsite

About The Position

The YMCA of Greater Erie is looking to hire a Welcome Desk Representative for our Eastside YMCA location. This position pays up to $15.59/hour depending on experience. This is a part-time position with a typical schedule of 10-20 hours per week. Available shifts are Mon, Wed, Fri 8:30 am - 3:00 pm with some Saturdays / Tues, Thurs 8:30 am - 3:00 pm with some Saturdays. As a Welcome Desk Representative at our YMCA of Greater Erie location, you greet and assist all members and guests ensuring a positive and enriching experience for all involved. Always alert, you enthusiastically welcome all who enter the location and serve as the face of the building. You are friendly and patient as you assist with the enrollment of new members, provide facility tours and educate them on the mission, volunteer opportunities, annual community support "We Build People" campaign, special events, and financial assistance the YMCA offers. As a key liaison between our members and the organization, you keep this good rapport going as you communicate with members on programs available. Members feel good about seeing you and knowing you are capable of handling their needs. With diligence, you balance your daily work and keep the welcome desk clean and in order. You are also conscientious about keeping membership records up to date and accurate and ensuring compliance with YMCA standards and government regulations. As someone who loves your job, you happily attend and participate in YMCA family events and program activities.

Requirements

At least 18 years of age
High school diploma or equivalent
Demonstrated skills in customer service, public relations, communication and organization.
Computer knowledge and data entry skills.
General knowledge of cash handling procedures and basic math skills.
Ability to pass a background check.
Ability to pass a pre-employment drug screening.
People person who especially enjoys interacting with a diverse clientele.
Basic understanding of customer service.
Patient and able to remain calm when stressed.

Responsibilities

Greet and assist all members and guests ensuring a positive and enriching experience.
Enthusiastically welcome all who enter the location and serve as the face of the building.
Assist with the enrollment of new members.
Provide facility tours.
Educate members on the YMCA's mission, volunteer opportunities, annual community support "We Build People" campaign, special events, and financial assistance.
Communicate with members on programs available.
Balance daily work and keep the welcome desk clean and in order.
Keep membership records up to date and accurate.
Ensure compliance with YMCA standards and government regulations.
Attend and participate in YMCA family events and program activities.