Welcome Desk Manager
About The Position
The Village Health Clubs and Spas are premier healthy lifestyle clubs where we encourage and foster a work life balance and healthy living. We offer a fun environment designed to promote health and wellness for members and employees alike. Our uniquely social culture makes us a great choice for employees who want to share their passion for health and fitness. We offer beautiful facilities, state-of-the-art equipment, and dynamic programming, but what really sets us apart is our team of positive, friendly staff at each location. Our employees encourage one another, working together to create a comfortable, welcoming atmosphere for everyone we encounter. Our culture statement gets right to the point: “As one we have fun and get it done!” Join our team today and experience the Village Way for yourself. Job Summary: Manage all front desk operations to ensure the delivery of professional, high quality and efficient service to members and guests. In addition, manage the rental locker system, the racquet and mountain bike check out system and display.
Requirements
- Two years of previous management experience; managing staff and operation in similar facility preferred.
- Two years of college education
- Two years of strong customer service experience
- Excellent written and oral communication skills
- Ability to effectively delegate
- Strong team building skills including ability to lead, train, cooperate and contribute as part of a team
- Committed to learning, personal growth, and continual process improvement
- Excellent analytical, organizational, interpersonal and communication skills
- Must be change adaptive, flexible, and empathetic
- Demonstrate initiative to think, work, and make independent decisions based on sound judgment
- Willing to "roll-up" sleeves and dig in with staff to drive processes that support the business
- Proficiency in Microsoft Office Suites (Word, Excel and/or PowerPoint) and Outlook
- Obtain CPR certification within 30 days of hire through Company training
Nice To Haves
- Bachelor's degree (BA) in business, management or related field
- Customer Service Management experience in a health club or country club environment , with a strong working knowledge of the health promotion & fitness industry
Responsibilities
- Manages front desk operations for members to check in to the facility
- Attract and Retain members by consistently providing excellent customer service
- Approachable management style which includes supervising and managing staff members, planning, assigning and direct work/projects, appraising performance, and annual individual/team goals
- Responsible for hiring, staffing, scheduling and training of department staff
- Prepare and manage departmental budget
- Place high emphasis on the importance of the social element. This includes participation in planning and execution of club events as needed, such as Parent’s Night Out, Jazz by the Pool and Casino Night.
- Offers member services such as racquet usage, balls, and reservations for tennis, squash and racquet courts.
- Conducts regular department meetings
- Participate in Manager on Duty System
- Perform other duties as assigned
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
