Welcome Desk Associate
About The Position
The YMCA in Shrewsbury is looking for friendly, dependable Welcome Desk Associates to provide excellent service to our members and guests. This role is perfect for someone who enjoys working with people and creating a positive, welcoming environment. This position supports the work of the Y, a leading nonprofit, charitable organization committed to strengthening community through youth development, healthy living and social responsibility. The Welcome Desk Associate at the YMCA maintains a supportive, positive atmosphere that welcomes and respects all individuals. The Welcome Desk Associate responds to member/guest needs and promotes memberships and programs.
Requirements
- High school diploma or GED certification
- Proficient computer skills
- Six months experience in service-oriented or sales environment required
- Skills in problem solving, relationship building and communications
- Ability to work calmly under all conditions
- Use independent initiative and thinking
- Work well in a team setting
- Ability to multi-task
- Obtain Criminal background check, Child Abuse Clearance, and FBI fingerprint clearance.
- Adult and Pediatric CPR, first aid and AED
- Complete Listen First training within one year of employment
Nice To Haves
- Bi-lingual English/Spanish ability is a plus
Responsibilities
- Provide accurate information to members and potential members via phone or in person.
- Ensure members and potential members are put in contact with the correct person/department for information.
- Be educated about Y programs and services to sell them effectively.
- Help resolve problems and concerns for potential members, members and staff in a positive and professional manner.
- Present a professional appearance by arriving to work on time and dressed according to the YMCA dress code.
- Ensure that anyone entering the building is scanned in with their Y Key Fob or checked in, and that their face matches the picture on their account.
- Accurately receipt memberships, program participant information, and revenue in the computer.
- Sell memberships and services.
- Follow up with anyone that did not join via phone, mail or e-mail.
- Responsible for accurate daily shift closing and following shift change procedures.
- Ensure security of the building by monitoring the building and following procedures to open/close the Member Service Desk area and the main building.
- Record and handle merchandise sales.
- Assist with scheduling wellness evaluation and orientation appointments.
- Conduct tours of the YMCA for new and prospective members.
- Maintain cleanliness of the Member Service Desk area at all times, including disinfecting commonly used areas.
- Be knowledgeable in emergency procedures in case of fire or injury.
- Provide AED to medical emergency events within the YMCA building and assist with calling 911.
- Participate in orientation and staff development trainings as required.
- Help with other tasks as assigned, including bulk mailings, membership promotions, open houses and other assignments for the good of the YMCA.
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
