Welcome Desk Associate - Evenings (Part Time)

New Orleans Jewish Community Center•New Orleans, LA

8d•$15 - $16•Onsite

About The Position

Deliver a high-quality first impression and create a positive welcoming environment for all those who come to the JCC members, program participants, guests and staff at the JCC, in person and over the phone. Check in members, program participants and guests using JCC procedures. This includes: monitoring member check-in position through the card scanner at the desk; preventing entry to individuals without an up-to-date membership, without approval to enter the facility as a guest, and or another legitimate reason to be in the building. All guests of the center not using the facility for programming purposes must sign in, wear a guest name tag, and be escorted by a JCC staff member. Be readily available in the evenings and weekends to conduct walk-in tours for prospective members when the Membership Director is unavailable. Provide information regarding JCC membership, policies and procedures, program events and classes, current and upcoming activities in a timely and efficient manner to both customers and staff. Answer phones politely and professionally, redirecting all calls to the appropriate staff Use of our database to: process membership transactions, enter new members and make changes and updates to members' accounts with a high degree of accuracy. Follow established procedures in the event of an emergency. Make sure the welcome desk is kept neat and tidy with all flyers and materials replenished as needed. Report maintenance and facilities requests to appropriate staff. Additional clerical duties as needed.

Requirements

1+ years of customer service
Excellent interpersonal skills and commitment to providing quality customer service
Computer literate with proficiency in Microsoft Word, Excel and Outlook, ability to learn a membership database and good typing skills
Competence in basic-level mathematics
Ability to work independently, set priorities and handle multiple tasks
Detail oriented
Reliable
Friendly
Good oral and written communication skills
High school or community college degree
Lead by example; follow all NOJCC policies and procedures as defined in the NOJCC Handbook and as directed by Agency leadership.
Basic awareness of Judaism and Jewish cultural norms and traditions.

Responsibilities

Deliver a high-quality first impression and create a positive welcoming environment for all those who come to the JCC members, program participants, guests and staff at the JCC, in person and over the phone.
Check in members, program participants and guests using JCC procedures.
Monitor member check-in position through the card scanner at the desk; preventing entry to individuals without an up-to-date membership, without approval to enter the facility as a guest, and or another legitimate reason to be in the building.
Ensure all guests of the center not using the facility for programming purposes must sign in, wear a guest name tag, and be escorted by a JCC staff member.
Be readily available in the evenings and weekends to conduct walk-in tours for prospective members when the Membership Director is unavailable.
Provide information regarding JCC membership, policies and procedures, program events and classes, current and upcoming activities in a timely and efficient manner to both customers and staff.
Answer phones politely and professionally, redirecting all calls to the appropriate staff.
Use of our database to process membership transactions, enter new members and make changes and updates to members' accounts with a high degree of accuracy.
Follow established procedures in the event of an emergency.
Make sure the welcome desk is kept neat and tidy with all flyers and materials replenished as needed.
Report maintenance and facilities requests to appropriate staff.
Perform additional clerical duties as needed.