Welcome Center Associate (Part-Time)
YMCA Of Central Massachusetts•Worcester, MA
•Onsite
About The Position
The Greendale Family Branch YMCA is seeking a part-time Welcome Center Associate to engage with members and create an enjoyable visit experience. The ideal candidate will be organized, reliable, enthusiastic, and personable, with excellent interpersonal skills and the ability to maintain a positive work environment and resolve conflicts professionally. This role involves greeting members, providing information about programs and policies, promoting membership, handling administrative tasks, and adhering to YMCA guidelines.
Requirements
- At least 18 years old
- At least one year of customer service experience preferred
- Able to use and navigate on a computer and computer related systems
Responsibilities
- Greet all YMCA members coming in when scanning their membership passes & create a friendly atmosphere at the branch
- Provide accurate information about programs, YMCA memberships and policies to members & potential members
- Promote membership at the YMCA and present new member materials to establish and engage potential new members including the sales of new membership enrollments
- Responsible for entering member cancellations and follow up with phone calls as needed
- Assist with any administrative tasks, member requests and follow front desk procedures
- Follow all guidelines and policies according to the YMCA of Central Massachusetts including following emergency procedures when necessary
- Attend staff meetings and trainings as required
- Perform other assigned duties as needed
Benefits
- Access to the Facilities for all YMCA employees
- Employee Assistance Program
- Sick Leave
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
No Education Listed
