Welcome Center Associate (Part-Time)

YMCA Of Central Massachusetts • Worcester, MA

13h • Onsite

About The Position

The Greendale Family Branch YMCA is seeking a Welcome Center Associate. The ideal candidate is a night person looking for a few hours a week, organized, reliable, enthusiastic, and personable, with a focus on making members' visits enjoyable. The role requires excellent interpersonal and human relations skills, including the ability to establish and maintain a positive work environment with staff, volunteers, and members, and to resolve conflict professionally. The YMCA's culture is centered on youth development, healthy living, and social responsibility, striving to strengthen communities with purpose and intentionality. It emphasizes being a safe place for children, teens, and vulnerable populations, with child protection being every employee's job. The culture is welcoming, genuine, hopeful, nurturing, and determined to strengthen the community.

Requirements

• At least 18 years old
• Able to use and navigate on a computer and computer related systems
• Excellent interpersonal/ human relations skills, including the ability to establish and maintain a positive work environment with staff, volunteers, and members and the ability to resolve conflict in a professional manner

Nice To Haves

• At least one year of customer service experience preferred

Responsibilities

• Greet all YMCA members coming in when scanning their membership passes & create a friendly atmosphere at the branch
• Provide accurate information about programs, YMCA memberships and policies to members & potential members
• Promote membership at the YMCA and present new member materials to establish and engage potential new members including the sales of new membership enrollments
• Responsible for entering member cancellations and follow up with phone calls as needed
• Assist with any administrative tasks, member requests and follow front desk procedures
• Follow all guidelines and policies according to the YMCA of Central Massachusetts including following emergency procedures when necessary
• Attend staff meetings and trainings as required
• Perform other assigned duties as needed

Benefits

• Access to the Facilities for all YMCA employees
• Employee Assistance Program
• Sick Leave

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed