Welcome Desk Representative

YMCA of Greater Erie•Erie, PA

3d•Onsite

About The Position

The YMCA of Greater Erie is looking to hire a Welcome Desk Representative for our Eastside YMCA location. This position pays up to $15.59/hour depending on experience. This typical schedule for this part-time position is 10-20 hours per week. Available shifts are Mon, Wed, Fri 8:30 am - 3:00 pm with some Saturdays / Tues, Thurs 8:30 am - 3:00 pm with some Saturdays. Some of the benefits that we offer, depending on your position and schedule, include health & dental insurance, disability and life insurance, a funded retirement plan, paid holidays, paid time off (PTO), a free YMCA membership, discounted program fees including childcare, and a flexible work schedule. If this sounds like the right opportunity for you to use and expand your skills, apply today! We are a nonprofit organization with a focus on healthy living, social responsibility, and youth development. Our cause is to strengthen the community. We serve a diverse population of men, women, and children with an emphasis on families. Our membership is 21 million strong and spread across more than 2,600 Y associations nationwide. Here, locally, our four membership branches, outdoor recreation center, nine early and school-age education program centers, and community outreach programs serve more than 35,000. We value our people. Working for us means you'll enjoy a great work-life balance and be treated with respect. We offer competitive wage and benefit packages for full and part-time employees. We truly believe that the YMCA is for all people, and that shows in our staffing. Here, you will be able to put your experiences, abilities, and energy to work as you impact the lives of those around you.

Requirements

At least 18 years of age
High school diploma or equivalent
Demonstrated skills in customer service, public relations, communication and organization.
Computer knowledge and data entry skills.
General knowledge of cash handling procedures and basic math skills.
Ability to pass a background check.
Ability to pass a pre-employment drug screening.
Are you a people person who especially enjoys interacting with a diverse clientele?
Do you have a basic understanding of customer service?
Are you patient and able to remain calm when stressed?

Responsibilities

Greet and assist all members and guests ensuring a positive and enriching experience for all involved.
Enthusiastically welcome all who enter the location and serve as the face of the building.
Assist with the enrollment of new members.
Provide facility tours and educate them on the mission, volunteer opportunities, annual community support "We Build People" campaign, special events, and financial assistance the YMCA offers.
Communicate with members on programs available.
Balance daily work and keep the welcome desk clean and in order.
Keep membership records up to date and accurate.
Ensure compliance with YMCA standards and government regulations.
Attend and participate in YMCA family events and program activities.