Welcome Desk Associate

The Salvation Army Southern California•Phoenix, AZ

1d•Onsite

About The Position

The Welcome Desk Associate is responsible for providing exceptional customer service experiences to members, potential members, clients, and the general public. The Welcome Desk Associate will be the initial contact and resource to prospective, new, and current members and will be responsible for the introduction of membership promotional materials and sales verifying memberships through CCMS software program. This is a pivotal position in providing information, member assistance and answering questions regarding TSA Kroc Community Center programs and services. The Welcome Desk Associate will be responsible for communicating and implementing customer service standards at the Front Desk. The use of superior customer service as an integral member of the Kroc Center team is required.

Requirements

Minimum High school diploma or GED equivalency.
Must be 16 years or older. 18 years or older preferred.
High attention to detail and ability to meet established deadlines.
Ability to function effectively without supervision and demonstrate a professional approach to problem solving.
Proficient computer software and typing skills required.
Service-oriented team player with the ability to maintain a positive attitude while interacting with Kroc employees, guests, and the general public.
Possess customer service skills to include complaint resolution principles, practices, and procedures.
Maintain a professional attitude and approach to problem solving and crisis situations.
Excellent organizational skills with the ability to carry out multiple tasks efficiently.
Possess strong verbal and written communication skills.
Must be able to speak, read and write in English.
Must maintain a non-judgmental attitude while working with customers, clients, and/or members of staff.
Excellent telephone etiquette.
Knowledge of Salvation Army policies and safety procedures.
Valid driver’s license and insured transportation.
First Aid, CPR, and AED required.
Required to pass a background check.

Nice To Haves

Minimum one-year cash handling and customer service experience preferred.
A secondary Spanish language skill is preferred.

Responsibilities

Provide optimal customer service by ensuring all customers, clients and members are given prompt and courteous service.
Must be able to handle cash, make change, and operate the frontline computer software.
Handle merchandise and concession sales.
Promote programs and special events, making insightful recommendations which reflect the needs and interests of members.
Greet and direct all visitors in a friendly and professional manner, direct calls, and email inquiries to appropriate program staff in a timely manner.
Provide Kroc Center orientation tours to prospective members and general public.
Maintain progressive knowledge of all programs, facilities, and special events.
Observe and identify customers, clients and members who may be recommended candidates for scholarships; provide assistance for scholarship application process.
Interact professionally with individuals and groups having diverse backgrounds.
Be responsible for maintaining the orderliness of the Community Center Management System (CCMS); keep area clean and neatly arranged at all times.
Secure the (CCMS) area at the open and close of shift.
Provide administrative support to include filing, data entry and mailing.
Use mature discretion when handling issues and notify appropriate department staff of escalated issues.
Attend staff meetings as assigned.
Maintain staff relationships and work cooperatively with the RJKCCC Management Team, and all Divisional staff.
Must be a person of high integrity and willing to support and promote the mission of The Salvation Army.