Night Auditor/ Welcome Desk Agent

Churchill Downs Incorporated • Terre Haute, IN

1d • Onsite

About The Position

The Dual Rate Welcome Desk Agent / Night Auditor accommodates hotel guests by registering and assigning rooms, issuing room keys, transmitting and receiving messages, keeping records of occupied rooms and guests’ accounts, presenting statements to and collecting payments from departing guests, making and confirming reservations, answering PBX calls and connecting callers to the appropriate extension. When a Welcome Desk Agent works the overnight shift, they will be scheduled as Night Auditor.

Requirements

• Ability to maintain high levels of confidentiality and integrity.
• Maintain interpersonal working relationships among all Team Members and the public.
• Excellent verbal and written communication skills.
• Willingness to assume overall responsibility relative to the performance of the position
• Must be detail oriented, have a professional attitude, strong organizational and time management skills, and be customer-focused
• High School Diploma or equivalent required.
• Knowledge of principles and processes for providing customer service.
• Ability to perform basic mathematics
• Ability to define problems, collect data, establish facts and draw valid conclusions.
• Ability to interpret a variety of instructions in written, oral, diagram or schedule form.
• Candidate must be experienced in Microsoft Office.
• Must be able to obtain and maintain appropriate applicable licensing.

Responsibilities

• Greets, registers, and assigns rooms to hotel guests.
• Verifies guest identification and establishes how the guest will pay for the accommodations.
• Issues room keys and relays instructions to guests.
• Keeps records of room availability and guests’ accounts on computer.
• Computes bills and collects payments.
• Makes and confirms reservations.
• Uses player CMP system to make Marketing offer reservations.
• Answers PBX calls and routes calls to proper extension.
• Answers inquiries pertaining to hotel services, shopping, dining, entertainment and any other activity connected with the hotel, casino or entertainment complex.
• Advises housekeeping staff when rooms have been vacated and are ready for cleaning.
• Coordinates with player services and housekeeping on amenities and room assignments of hosted guests.
• Contacts housekeeping or maintenance staff when guests report problems.
• Performs simple bookkeeping activities, such as balancing cash accounts.
• The Night Auditor does all of the above duties of the Welcome Desk Agent and will initiate the automated process to post room and tax to the guest folio / bill. This is done nightly every day of the week.

Benefits

• 401k Plan with company match
• Employee Stock Purchase Plan (15% discount)
• Health, Dental, & Vision Insurance
• Flexible Spending Account
• Health Savings Account
• Company Paid Short-Term and Long-Term Disability Plans
• Company Paid Basic-Term Life Insurance
• Paid Time Off
• Tuition Reimbursement ($5,200 per year for undergrad and graduate course work)
• A Variety of Team Member Discounts including: Ford Affiliate Program, Verizon, AT&T, TicketsAtWork, Skechers, Sherwin Williams, Meal Discounts
• Fun Team Member Events
• Company-Sponsored Volunteer Opportunities
• Team Member Recognition Program
• Advancement opportunities and the chance for further professional development

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED