Welcome Desk Receptionist - Seasonal
About The Position
The Welcome Desk Receptionist ensures the efficient operation of the reception area and provides exemplary customer service, acting in the best interest of the RTH organization and reflecting values of teamwork, collaboration, and mutual respect. This role is responsible for maintaining safety as a priority for all staff, volunteers, and participants, modeling and teaching RTH core values, building relationships, listening empathetically, and communicating effectively. The ideal candidate displays a passion for working with residents, volunteers, and staff of all ages and abilities and possesses a flexible work schedule. The end result of this position is to provide safe, secure, and enjoyable experiences for residents and participants, and to enhance the effectiveness of the Welcome Desk department and support the RTH mission.
Requirements
- Culturally competent; able to work with a diverse workforce and resident population.
- Strong skills in communication, leadership, judgment, conflict resolution, and creativity.
- Ability to establish and maintain collaborations with community organizations.
- Detail-oriented with exceptional organizational skills.
- Current CPR/AED and First Aid certification required or acquired within 30 days of hire.
Nice To Haves
- Flexible work schedule.
- Knowledge of RTH policies, regulations, and operational procedures relevant to the department.
Responsibilities
- Ensures programs are safe, properly staffed, and equipped.
- Assures compliance with state and local regulations.
- Builds and maintains a high standard of customer service and serves as a role model for residents, participants, staff, and volunteers.
- Attends and participates in staff, board, and community meetings as directed.
- Prepares and submits accurate reports in a timely manner.
- Maintains accurate record-keeping, organizes file systems, and responds to communications within 24-48 business hours.
- Performs other duties as assigned.
- Performs responsibilities in alignment with commitments to funders, partner organizations, and the RTH mission.
- Answers telephone inquiries and provides registration/enrollment information.
- Monitors PCR Room rentals and reports discrepancies to the supervisor.
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
No Education Listed
