Welcome Desk Agent

Marriott • Scottsdale, AZ

2h

About The Position

Welcome Desk Agents, as Guest Experience Experts, deliver services that make guests’ stays memorable and unique. They take initiative and guide guests through their stay by handling operational needs, addressing guest requests, completing reports, and sharing highlights of the local area. They are empowered to move around their workspace and take appropriate action to meet guest needs.

The role also involves creating a safe workplace, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and maintaining a professional uniform, appearance, and communication. Agents may be on their feet and moving around for extended periods, and take a hands-on approach to work. Other reasonable duties may be assigned as requested.

Requirements

• Preferred: High school diploma or G.E.D. equivalent.
• No related work experience is required.
• No supervisory experience is required.
• No license or certification is required.

Nice To Haves

• High school diploma or G.E.D. equivalent.

Responsibilities

• Guide guests through their stay and help make their experience memorable and unique.
• Process operational needs.
• Address guest requests.
• Complete reports.
• Share highlights of the local area with guests.
• Create a safe workplace and follow company policies and procedures.
• Maintain confidentiality and protect company assets.
• Uphold quality standards and maintain a professional uniform, appearance, and communication.
• Perform other reasonable job duties as requested.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED