Welcome Desk Professional

The Menninger Clinic•Houston, TX

23h

About The Position

The Welcome Desk Professional greets and assists patients, families, visitors, and admitting patients. The role monitors the front lobby, provides directions, helps ensure visitor approval and compliance with visitation and admissions protocols, and coordinates with security and the concierge. It also performs outpatient scheduling and check-in tasks, manages paperwork and deliveries, answers and routes calls, and follows confidentiality and emergency management protocols.

Requirements

High school diploma or GED equivalent.
One to three years of administrative or receptionist experience.
High-level customer service skills.
Proficiency in Cerner applications, AdManager, badge printer, Salesforce, and the 8 x 8 phone system.

Nice To Haves

Healthcare or billing-setting experience.
Experience in scheduling and payment processing.
Cerner experience.

Responsibilities

Greet and provide directions to patients, families, and visitors; monitor the front lobby.
Demonstrate knowledge of Menninger services and programs.
Report safety concerns and coordinate with security to ensure campus visitors are approved.
Manage visitation protocols, including signing visitors in, securing belongings, and directing visitors to units.
Perform outpatient scheduling in Cerner and check in outpatients.
Ensure outpatient paperwork is complete and uploaded before visits.
Accept deliveries and notify the appropriate parties.
Answer and route telephone calls using the 8 x 8 phone system; enter calls into Salesforce when indicated.
Maintain discretion and confidentiality and follow emergency management protocols.
Follow admissions protocols for all programs and check in admitting patients.
Keep patient luggage at the desk to guard against contraband and ensure valuables are secure.
Issue electronic devices and maintain records; issue ID badges.
Work closely with the concierge to support seamless admissions.