Welcome Coordinator - Bilingual Spanish

CVS Health•Park, KS

2d•$17 - $31

About The Position

The Welcome Coordinator at Oak Street Health creates an inclusive environment for patients and guests and makes a positive first and last impression. As the face of the clinic and part of the Service Team, the coordinator helps keep center operations efficient and supports a seamless, high-touch experience for patients and community members. The role involves administrative work such as scheduling appointments, handling inbound and outbound calls, and distributing faxes and mail. The position reports to the Practice Manager and requires a friendly, flexible approach.

Requirements

Strong computer skills and basic knowledge of Google Suite.
Professional phone etiquette.
Fluency in Spanish, Polish, Russian, or another language spoken by people in the communities served, where necessary.
US work authorization.
Flexible and positive attitude.
Welcoming and nurturing attitude toward the older adult patient population.
High level of integrity.

Nice To Haves

Experience in a customer service setting.
Some college.

Responsibilities

Welcome patients and guests.
Conduct visit check-in and assist patients with required forms.
Collect co-pays.
Update patient information and make changes in the electronic medical record platform.
Schedule and reschedule appointments in the electronic medical record platform.
Manage phone lines by answering calls, taking messages, and conducting outbound calls as instructed.
Manage faxes in the electronic fax platform.
Maintain the cleanliness of the Welcome and Community Room areas.
Float to other centers in the region on an infrequent basis if required.
Perform other duties as assigned.