Welcome Coordinator (Bilingual/Spanish)

CVS Health•North Charleston, SC

2d•$17 - $26

About The Position

The Welcome Coordinator at Oak Street Health creates an inclusive environment and makes a positive first and last impression on patients and guests. As the face of the clinic and a member of the Service Team, the Welcome Coordinator helps keep center operations efficient and provides high-touch assistance to patients and community members. The role involves scheduling appointments, handling phone calls, and completing administrative tasks such as fax and mail distribution. The position reports to the Practice Manager and requires a friendly, flexible approach. This is a full-time position with 40 anticipated weekly hours. The listed typical pay range is $17.00–$25.65 per hour. The role is eligible for a CVS Health bonus, commission, or short-term incentive program, in addition to a benefits package that includes medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility. The application window is anticipated to close on 03/04/2027.

Requirements

Strong computer skills and basic knowledge of Google Suite.
Professional phone etiquette.
Fluency in Spanish, Polish, Russian, or another language spoken by people in the communities served, where necessary.
US work authorization.
A flexible and positive attitude.
A welcoming and nurturing attitude toward older adult patients.
High level of integrity.

Nice To Haves

Experience in a customer service setting is strongly preferred.
Some college is preferred.

Responsibilities

Welcome patients and guests.
Conduct visit check-in and help patients complete required forms.
Collect co-pays.
Update patient information and make changes in the electronic medical record platform.
Schedule and reschedule appointments in the electronic medical record platform.
Answer phone calls, take messages, and conduct outbound calls as instructed.
Manage faxes using the electronic fax platform.
Maintain the cleanliness of the Welcome and Community Room areas.
May infrequently float to other centers in the region.
Perform other duties as assigned.