Welcome Coordinator (Bilingual/Spanish)

CVS Health•North Charleston, SC

About The Position

The Welcome Coordinator at Oak Street Health creates an inclusive environment for everyone who enters the clinic and makes a positive first and last impression on patients. As the face of the clinic and part of the Service Team, the coordinator helps keep center operations efficient and supports a seamless experience for patients and community members. The role provides friendly, high-touch assistance to patients and guests and performs administrative work that enables the broader care teams to deliver a strong patient experience. Daily work includes welcoming patients, supporting check-in and required forms, collecting co-pays, scheduling appointments, managing phone calls and electronic faxes, updating patient records, and handling mail distribution. The coordinator maintains the cleanliness of Welcome and Community Room areas and may infrequently float to other centers in the region. The position reports to the Practice Manager.

Requirements

Strong computer skills.
Basic knowledge of Google Suite.
Professional phone etiquette.
Fluency in Spanish, Polish, Russian, or other languages spoken by people in the communities served, where necessary.
U.S. work authorization.
Flexible and positive attitude.
Welcoming and nurturing attitude toward older adult patients.
High level of integrity.

Nice To Haves

Experience in a customer service setting is strongly preferred.
Some college is preferred.

Responsibilities

Welcome patients and guests.
Conduct visit check-in and assist patients with required forms.
Collect co-pays.
Update patient information and make changes in the electronic medical record platform.
Schedule and reschedule appointments within electronic medical records platform.
Manage phone lines by answering calls, taking messages, and conducting outbound calls as instructed.
Manage faxes in the electronic fax platform.
Maintain the cleanliness of the Welcome and Community Room areas.
Float to other centers in the region on an infrequent basis, as required.
Perform other duties as assigned.