Welcome Coordinator - Bilingual Spanish
About The Position
The Welcome Coordinator at Oak Street Health creates an inclusive environment for everyone entering the clinic and makes a positive first and last impression on patients. As the face of the clinic and a key contributor to efficient center operations, the coordinator performs administrative work that supports the broader team in delivering a strong patient experience and quality care. The role involves welcoming patients and guests, scheduling appointments, handling incoming and outgoing calls, and managing administrative tasks such as fax and mail distribution. Welcome Coordinators are expected to be friendly and flexible. Welcome Coordinators are part of the Service Team, which focuses on providing a seamless experience for patients and community members. They deliver high-touch assistance to patients and guests and report to the Practice Manager.
Requirements
- Strong computer skills and basic knowledge of Google Suite.
- Professional phone etiquette.
- Fluency in Spanish, Polish, Russian, or other languages spoken by people in the communities served, where necessary.
- US work authorization.
- Flexible and positive attitude.
- Welcoming and nurturing attitude toward older adult patients.
- High level of integrity.
Nice To Haves
- Experience in a customer service setting.
- Some college.
Responsibilities
- Welcome patients and guests.
- Conduct visit check-in and assist patients with required forms.
- Collect co-pays.
- Update patient information and make changes in the electronic medical record platform.
- Schedule and reschedule appointments in the electronic medical record platform.
- Manage phone lines by answering calls, taking messages, and conducting outbound calls as instructed.
- Manage faxes in the electronic fax platform.
- Maintain the cleanliness of the Welcome and Community Room areas.
- Float to other centers in the region on an infrequent basis when required.
- Perform other duties as assigned.
Benefits
- Paid vacation and sick time.
- 401(k) retirement savings options with matching.
- Health insurance.
- Dental coverage.
- Vision coverage.
- Employee Stock Purchase Plan (ESPP).
- Life insurance.
- Disability insurance.
- Paid time off.
- Wellness programs.
- Bonus, commission, or short-term incentive program eligibility.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
