Welcome Coordinator - Bilingual Spanish

CVS Health•Chicago, IL

About The Position

The Welcome Coordinator at Oak Street Health creates an inclusive environment and a positive first and last impression for patients and guests. As the face of the clinic and a member of the Service Team, the coordinator provides high-touch assistance and helps keep center operations efficient. The role supports the patient experience and care teams through appointment scheduling, phone support, and administrative work. The Welcome Coordinator reports to the Practice Manager and may infrequently float to other centers in the region.

Requirements

Strong computer skills.
Basic knowledge of Google Suite.
Professional phone etiquette.
Fluency in Spanish for this bilingual Spanish role.
US work authorization.
Flexible and positive attitude.
Welcoming and nurturing attitude toward older adult patients.
High level of integrity.
Demonstrate Oak Street Health’s 'Oaky' values: radiate positive energy, assume good intentions, create an unmatched patient experience, drive clinical excellence, take ownership and deliver results, and be relentlessly determined.

Nice To Haves

Experience in a customer service setting is strongly preferred.
Some college is preferred.
Fluency in Polish, Russian, or other languages spoken by people in the communities served, where necessary.

Responsibilities

Welcome patients and guests.
Conduct visit check-in and assist patients with required forms.
Collect co-pays.
Update patient information and make changes in the electronic medical record platform.
Schedule and reschedule appointments within the electronic medical records platform.
Manage phone lines by answering calls, taking messages, and conducting outbound calls as instructed.
Manage faxes in the electronic fax platform.
Maintain the cleanliness of the Welcome and Community Room areas.
Float to other centers in the region on an infrequent basis, if required.
Perform other duties as assigned.

Benefits

Paid vacation and sick time.
401(k) match options.
Health insurance, including medical coverage.
Dental coverage.
Vision coverage.
Paid time off.
Retirement savings options.
Wellness programs.
Employee Stock Purchase Plan (ESPP).
Life insurance.
Disability insurance.
Bonus, commission, or short-term incentive program, subject to eligibility.
Additional resources supporting physical, emotional, and financial well-being, based on eligibility.