Welcome Center Rep
About The Position
As a Welcome Center Representative, you check in and qualify guests, assign or modify tour times, and create, reschedule, or cancel mini-vacation packages. You reconcile tickets and bank inventory daily, make confirmation calls for all pre-arrivals, and verify that late arrivals have checked into their assigned hotel and know their assigned tour date and time. You answer phones professionally within three rings and perform other assignments as requested by management. Thorough knowledge of the local area and major attractions is required. The role is with Hilton Grand Vacations, a vacation ownership company focused on helping Owners and Guests make their vacations memorable. The company states that it is an equal opportunity employer and provides reasonable accommodations during the application and interview process and for performing essential job functions.
Requirements
- Thorough knowledge of the local area and major attractions.
Responsibilities
- Check in guests.
- Qualify guests and NQ guests.
- Assign and modify tour times.
- Reschedule, cancel, and create mini-vacation packages.
- Reconcile tickets and bank inventory daily.
- Make confirmation calls for all pre-arrivals.
- Verify late arrivals have checked into their assigned hotel and confirm their assigned tour date and time.
- Answer phones professionally within three rings.
- Complete other assignments as requested by management.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
