Welcome Center Rep

Hilton Grand Vacations • Wisconsin Dells, WI

4d

About The Position

As a Welcome Center Representative, you check in guests who are on vacation and use strong customer service skills to support their experience. The role involves face-to-face interaction with guests and associates, using computer systems, handling guest and vacation-package arrangements, and maintaining ticket and bank inventory. A thorough knowledge of the local area and major attractions is required. The schedule is between 8 AM and 9 PM, with times that may vary; weekends and holidays are required.

Hilton Grand Vacations describes itself as a leading vacation ownership company focused on helping Owners and Guests make their vacations memorable. It states that it is an equal opportunity employer and will provide reasonable accommodations for individuals with disabilities during the application and interview process, in performing essential job functions, and in receiving other employment benefits and privileges.

Requirements

• Outstanding customer service skills and a focus on providing excellent customer experiences.
• Comfort with face-to-face interactions with customers and associates.
• Ability to learn computer systems quickly.
• Thorough knowledge of the local area and major attractions.
• Availability to work weekends and holidays.

Responsibilities

• Check in guests.
• Qualify guests and NQ guests.
• Assign and modify tour times.
• Reschedule, cancel, and create mini-vacation packages.
• Reconcile tickets and bank inventory daily.
• Make confirmation calls for all pre-arrivals.
• Verify that late arrivals have checked in to their assigned hotel and confirm their assigned tour date and time.
• Answer phones professionally within three rings.
• Carry out other assignments as requested by management.

Benefits

• $16 per hour plus ticket sales.
• Health care options, including medical, dental, and vision.
• 401(k) with employer matching.
• Employee Stock Purchase Program.
• Paid Time Off (PTO).
• Training in a lively environment.
• Go Hilton Team Member Travel Program with travel discounts for team members and family.
• Perks at Work Discount Program.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed