Welcome Center Rep

Hilton Grand Vacations • Wisconsin Dells, WI

5d

About The Position

The Welcome Center Representative checks in guests who are on vacation and provides customer service in a lively environment. The role involves managing guest and mini-vacation package arrangements, confirming arrivals and tour details, handling tickets and bank inventory, and responding to phone calls. The position requires thorough knowledge of the local area and major attractions. The schedule may fall between 8 AM and 9 PM, with times varying; weekends and holidays are required.

Requirements

• Thrive on providing excellent customer experiences.
• Enjoy face-to-face interactions with customers and associates.
• Learn computer systems quickly.
• Thorough knowledge of the local area and major attractions.

Responsibilities

• Check in guests and qualify guests, including NQ guests.
• Assign and modify tour times.
• Reschedule, cancel, and create mini-vacation packages.
• Reconcile tickets and bank inventory daily.
• Maintain thorough knowledge of the local area and major attractions.
• Make confirmation calls for all pre-arrivals.
• Verify that late arrivals have checked in to their assigned hotel and confirm their assigned tour date and time.
• Answer phones professionally within three rings.
• Perform other assignments as requested by management.

Benefits

• $16 per hour plus ticket sales
• Medical, dental, and vision options
• 401(k) with employer matching
• Employee Stock Purchase Program
• Paid Time Off (PTO)
• Training
• Go Hilton Team Member Travel Program discounts for team members and family
• Perks at Work Discount Program

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed