Welcome Center Rep
About The Position
As a Welcome Center Representative at Hilton Grand Vacations, you will support Owners and Guests by helping make their vacations memorable. The role includes guest check-in and qualification, coordinating tours, managing mini-vacation packages, reconciling tickets and bank inventory, and providing professional phone support. The position pays $16 per hour. Hilton Grand Vacations is an equal opportunity employer and provides reasonable accommodations to individuals with disabilities during the application and interview process, for essential job functions, and for other employment benefits and privileges.
Requirements
- Thorough knowledge of the local area and major attractions.
Responsibilities
- Check in and qualify guests, including NQ guests.
- Assign and modify tour times.
- Reschedule, cancel, and create mini-vacation packages.
- Reconcile tickets and bank inventory daily.
- Make confirmation calls for all pre-arrivals.
- Verify that late arrivals have checked in at their assigned hotel and confirm their assigned tour date and time.
- Answer phones professionally within three rings.
- Perform other assignments as requested by management.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
