Welcome Center Agent (Front Desk Experienced)

Ymca Of Collier County • Naples, FL

5d • Onsite

About The Position

The YMCA Welcome Center Agent is the face of our branch. As the first point of contact for members, guests, and program participants, you will set the tone for a positive, inclusive, and welcoming environment. We are specifically seeking candidates with prior front desk or reception experience who can seamlessly balance high-quality customer service with administrative efficiency. Important Schedule Note: This position features a dynamic, non-fixed schedule. We require a team player with open availability and the flexibility to cover multiple shifts, including early morning openings, mid-day, evenings, and weekends based on branch needs.

Requirements

• Minimum of 1–2 years of front desk, receptionist, or guest services experience (e.g., hospitality, fitness centers, retail, or medical offices).
• Must have flexible availability to work a rotating schedule that may include opening, morning, mid-day, evening, and weekend shifts.
• Proven experience navigating point-of-sale (POS) systems, customer databases, and multi-line phone systems.
• Exceptional verbal and written communication skills with a diverse population.
• Must be at least 18 years of age.
• Ability to obtain CPR/First Aid/AED certification within 30 days of hire (YMCA provided).
• Ability to pass a comprehensive background check, including a criminal history check and sex offender registry screening.
• Commitment to the YMCA’s Child Abuse Prevention policies and code of conduct.

Nice To Haves

• Bilingual fluency (English/Spanish) is a major plus.
• Experience with member software like Daxko is a major plus.

Responsibilities

• Greet everyone warmly by name, verify memberships, scan badges, and direct traffic smoothly through the lobby.
• Answer inquiries regarding memberships, programs (swim lessons, camp, fitness), conduct tours for prospective members, and process new member sign-ups.
• Efficiently operate our member management software, process registrations, handle financial transactions (cash/credit), and accurately balance the daily cash drawer.
• Manage a multi-line phone system with a helpful attitude, route calls, and handle member feedback or conflict resolution with professionalism.
• Monitor entry/exit points to ensure facility security. Enforce YMCA policies, assist with incident reporting, and respond appropriately to emergencies.
• Maintain a clean, organized, and stocked front desk and lobby area.

Benefits

• Free YMCA individual membership.
• Opportunities for professional growth and leadership development within the organization.
• A supportive, mission-driven team environment.

What This Job Offers

• Career Level: Entry Level
• Education Level: No Education Listed