Welcome Center Agent
About The Position
Responsible for providing quality customer service to all Specialty Marketing packages. This role involves checking in guests, assigning units, issuing room keys, collecting deposits and taxes, and issuing parking permits. Additionally, the agent will book tours, attraction/dinner reservations, sell attraction tickets, add extra nights, and upgrade packages. The role also includes qualifying guests for presentations, making courtesy calls after check-in, and handling confidential information. Other duties may include ordering supplies, mailing paperwork, and maintaining departmental reports.
Requirements
- Quality customer service skills.
- Ability to handle confidential information.
- Ability to maintain departmental reports.
Responsibilities
- Check-in Specialty Marketing packages.
- Assign units.
- Issue room keys.
- Collect deposit and taxes.
- Issue parking permit.
- Hook tours, book attraction/dinner reservations, sell attraction tickets, add extra nights, upgrade packages.
- Qualify guests for presentation.
- Courtesy call guests after check-in.
- Provide customer service to all Specialty Marketing packages.
- Work with confidential information.
- Order supplies for the department as needed.
- Mail out paperwork as needed.
- Maintain various departmental reports.
- Other duties may be assigned.
Benefits
- 401(k) with Generous Company Match
- Daily Pay
- Wellness Programs
- Tuition Assistance
- Employee Assistance Program (EAP)
- Pet Insurance
- Loyalty Program – Exclusive Discounts on Hotels, Cruises, Resorts, Restaurants, Entertainment, and More
- Low-Cost Gym Membership
- David A. Siegel Legacy Scholarship – Up to $40,000 for Team Members’ Dependents
- Career Growth and Advancement Opportunities
- Community Involvement
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
