Welcome Center Agent

Westgate Resorts•Las Vegas, NV

5d•Onsite

About The Position

Responsible for providing quality customer service to all Specialty Marketing packages. This role involves assisting guests with check-ins, assigning units, issuing room keys, collecting deposits and taxes, issuing parking permits, and facilitating tours, attraction/dinner reservations, ticket sales, and package upgrades. The agent will also perform courtesy calls after check-in, handle confidential information, order supplies, mail out paperwork, and maintain departmental reports.

Requirements

High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.
Ability to perform each essential duty satisfactorily.
Ability to lift and/or move up to 10 pounds.

Responsibilities

Check-in Specialty Marketing packages
Assign units
Issue room keys
Collect deposit and taxes
Issue parking permit
Hook tours, book attraction/dinner reservations, sell attraction tickets, add extra nights, upgrade packages
Qualify guests for presentation
Courtesy call guests after check-in
Provide customer service to all Specialty Marketing packages
Work with confidential information
Order supplies for the department as needed
Mail out paperwork as needed
Maintain various departmental reports
Other duties may be assigned

Benefits

Comprehensive Health Benefits – Medical, Dental, and Vision Coverage
Paid Time Off – Vacation, Sick, and Personal Time to Recharge
Paid Holidays
401(k) with Generous Company Match to Support Your Future
Daily Pay – Access Your Earnings When You Need Them
Family-Focused Benefits – Pregnancy, Parental Leave, and Adoption Assistance
Wellness Programs to Support Your Well-Being
Flexible Spending Accounts (FSA)
Tuition Assistance to Help You Grow Your Career
Military Leave
Employee Assistance Program (EAP) – Support When You Need It Most
Life, Disability, Accident, Critical Illness, and Hospital Insurance
Pet Insurance for Your Furry Family Members
Loyalty Program – Exclusive Discounts on Hotels, Cruises, Resorts, Restaurants, Entertainment, and More
Low-Cost Gym Membership
NEW! David A. Siegel Legacy Scholarship – Up to $40,000 for Team Members’ Dependents
Career Growth and Advancement Opportunities
Community Involvement – Give Back and Make an Impact