Welcome Desk (Front Desk) Attendant
About The Position
The Village Health Clubs and Spas are premier healthy lifestyle clubs where we encourage and foster a work life balance and healthy living. We offer a fun environment designed to promote health and wellness for members and employees alike. Our uniquely social culture makes us a great choice for employees who want to share their passion for health and fitness. We offer beautiful facilities, state-of-the-art equipment, and dynamic programming, but what really sets us apart is our team of positive, friendly staff at each location. Our employees encourage one another, working together to create a comfortable, welcoming atmosphere for everyone we encounter. Our culture statement gets right to the point: “As one we have fun and get it done!” Join our team today and experience the Village Way for yourself.
Requirements
- Ability to operate multi-line telephone systems
- Outstanding customer/guest service/ skills with a friendly, enthusiastic, and helpful demeanor.
- Understanding of court reservation systems
- Must be 18 years or older and have high diploma or GED
- Must possess basic computer/data entry skills.
- Obtain CPR certification within 30 days of hire through company training
- Ability to multi-task
Nice To Haves
- Prior high-end health club hospitality, customer service-related industry experience
- Prior credit card/cash handling, key holder
Responsibilities
- Attract and Retain members by consistently providing excellent customer service
- Responsible for interacting with employees, members and guests in a manner aligned with the People, Places and Programs components of the Village Standards
- Present a professional, positive image that reflects well on the organization.
- Greet and check in members with sincere hospitality and effective communication skills
- Responsible for having general knowledge of the club, amenities, programs, and useful information about the area
- Responsible for handling and recording cash and non-cash transactions
- Providing exceptional customer/ guest service and acting in a friendly/ helpful manner at all times.
- Handle guest complaints in a timely manner, and direct guest questions or concerns to the correct individuals
- Assist members in signing up for programs and activities.
- Answer all phones and direct calls to appropriate staff
- Maintain clean and safe front desk area and any other related areas
- Assist membership where possible to help ensure their successful operation.
- Handle credit card/cash transactions
- Take member reservations for tennis, squash and racquet courts
- Other duties as assigned.
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
