Welcome Desk (Front Desk) Attendant

Village Clubs • Chandler, AZ

3d • Onsite

About The Position

The Village Health Clubs and Spas are premier healthy lifestyle clubs where we encourage and foster a work life balance and healthy living. We offer a fun environment designed to promote health and wellness for members and employees alike. Our uniquely social culture makes us a great choice for employees who want to share their passion for health and fitness. We offer beautiful facilities, state-of-the-art equipment, and dynamic programming, but what really sets us apart is our team of positive, friendly staff at each location. Our employees encourage one another, working together to create a comfortable, welcoming atmosphere for everyone we encounter. Our culture statement gets right to the point: “As one we have fun and get it done!” Join our team today and experience the Village Way for yourself. Shifts include, weekends, afternoon & night shifts Check out our beautiful Club! Ocotillo : Scroll down towards the bottom of the page and then please click on the photos to see them full screen. https://villageclubs.com/membership-village-health-clubs/view-all-locations/ocotillo/ Afternoon shift, nights shifts and weekends shifts preferably

Requirements

• Ability to operate multi-line telephone systems
• Outstanding customer/guest service/ skills with a friendly, enthusiastic, and helpful demeanor.
• Understanding of court reservation systems
• Must be 18 years or older and have high diploma or GED
• Must possess basic computer/data entry skills.
• Obtain CPR certification within 30 days of hire through company training
• Ability to multi-task
• Must have weekend availability for morning, mid or closing shifts.
• Also need some weekday availability for 12pm-5pm and 4pm to 10pm closing shift.
• Need to be available on the Weekends for morning and afternoon shifts.
• Mandatory shift on Saturday, Sunday or Both.
• Weekdays night shifts.
• Flexible to pick up afternoon shift and evening shift during the weekdays
• 15 hours to 20 hours a week.
• 3 days to 4 days a week.
• Standing for long periods of time, walking, lifting, grasping, bending and kneeling for filing.
• Sitting for some periods of time.
• Substantial repetitive movements (motions) of the wrists, hands, and/or fingers.
• Expressing or exchanging ideas by means of the spoken word.
• Involved in activities where one must convey detailed or important spoken instructions to other workers and members accurately, loudly, or quickly.
• Perceiving the nature of sounds at normal speaking levels with or without correction.
• Requires the ability to receive detailed information through written and oral communication.
• Walking and standing are required daily.
• Exerting up to 10 pounds of force occasionally to lift, carry, push, and pull or otherwise move objects.
• In addition, may involve physical movement which includes activities related to membership events and programs and periodically lift up to 25 pounds.
• Close visual acuity to perform activities such as: greeting guests, answering phones, reading and analyzing data and figures, transcribing, and viewing computer monitors.

Nice To Haves

• Prior high-end health club hospitality, customer service-related industry experience
• Prior credit card/cash handling, key holder

Responsibilities

• Attract and Retain members by consistently providing excellent customer service
• Responsible for interacting with employees, members and guests in a manner aligned with the People, Places and Programs components of the Village Standards
• Present a professional, positive image that reflects well on the organization.
• Greet and check in members with sincere hospitality and effective communication skills
• Responsible for having general knowledge of the club, amenities, programs, and useful information about the area
• Responsible for handling and recording cash and non-cash transactions
• Providing exceptional customer/ guest service and acting in a friendly/ helpful manner at all times.
• Handle guest complaints in a timely manner, and direct guest questions or concerns to the correct individuals
• Assist members in signing up for programs and activities.
• Answer all phones and direct calls to appropriate staff
• Maintain clean and safe front desk area and any other related areas
• Assist membership where possible to help ensure their successful operation.
• Handle credit card/cash transactions
• Take member reservations for tennis, squash and racquet courts
• Other duties as assigned.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED