Weekend Receptionist

Ridglea Country Club•Fort Worth, TX

7d•Onsite

About The Position

The Weekend Receptionist is responsible for greeting Members and Guests in person and on the Telephone Switchboard. Must respond to and address numerous and varied requests from the Members and Guests. Additionally, perform routine clerical duties assigned by Members Service and Communications Manager.

Requirements

Must be 18 years of age or older.
Must have some clerical work experience.
Have an educational / work history reference list available upon request.
Must be able to communicate in and have a basic comprehension of the English language or be enrolled in classes to enhance the ability to communicate in and comprehend English.
Must have the knowledge of basic clerical skills.
Must have a working knowledge of Telephone Switchboard skills.
Must have a working knowledge of PC skills.
Must have good interpersonal skills.
Must work well with others as a team and help co-workers as needed.
Should have an eye for detail.
Must possess honesty and integrity.
Must be always courteous and tactful towards members, superiors, and co-workers.
Must be innovative and look for areas that need improvement.
Must always treat others with kindness and respect.
Must conduct him/herself in a professional manner when on shift.
Must arrive in and maintain a professional appearance at work.
Must have a dependable means of transportation to and from work.

Nice To Haves

Working knowledge of Club policies and guidelines as outlined in the Ridglea Country Club Employee Handbook and Orientation Guide.
Possesses technical skills needed to fulfill required job duties.
Sound knowledge of the telephone switchboard and the PC located in the Receptionist Area.
Always aware of current and upcoming events at the Club.
Establishes and maintains professional standard of conduct and appearance at all times.
Exhibits professional attitude towards Members, Guests, superiors, colleagues, and work.
Prompt in their arrival and exit.
Makes sure oncoming shift is in place and is aware of any outstanding issues.
Able to take direction from immediate supervisors.
Attends mandatory meetings.
Understands the information flow and deadlines associated with taking reservations, sorting incoming mail, statement mailings and other clerical tasks.
Keeps in mind that the Receptionist Area is a “TEAM” operation, the Weekend shift will hand off work in process to the PM shift and vice versa.
Properly organize all materials needed to accomplish job duties.
Exhibits ability to prioritize work and ensure immediate needs are met.
Understands and shows commitment to teamwork, knowing when to ask for and/or offer help to colleagues.
Ensures that the Receptionist Area is always clean, neat and inviting for all Members and Guests.
Maintain safety in workstation.
Demonstrates proper lifting techniques when working with trays of statements during mailing.
Exhibits and employs proper personal hygiene and dresses professionally.
Coordinates break time with Supervisor.
Break(s) must be taken in the designated break areas.
Tries to accommodate any reasonable special requests.

Responsibilities

Greet Members and Guests at the Receptionist Desk in a courteous, friendly manner as soon as they approach the Desk or acknowledged if the Receptionist is on the phone with another Member.
Greet Members and Guests over the Telephone Switchboard in a courteous, friendly manner within three rings.
Satisfy the Members need or request by either directly fulfilling it or getting them to the proper person that can fulfill it.
Take messages and route phone calls to the appropriate person or department.
Opening the Telephone Switchboard by taking it out of Night Mode each day by 8:00 AM.
Update the Lobby Event Board that details all events in the Club each day by 8:00 AM.
Ensure the Receptionist Desk and surrounding area is clean and inviting by 8:00 AM each day.
Sort and deliver incoming mail to the proper recipients by 11:00 AM each day.
Assist the Accounting Area in stuffing and mailing Members monthly billing statements so that all can be mailed by the 5th of the month.
Enter Member reservations into the appropriate Reservation Sheet on the PC forty-eight hours prior to the scheduled event.
Communicate with the PM Receptionists each day as to new events or promotions they need to be aware of or what projects need to be worked on during their shift.
Assist the Accounting Area and the Administrative Office with any clerical tasks such as filing, typing, folding or cutting tasks that need to be done.