Weekend Receptionist

BETHESDA GROUP•Fort Worth, TX

1d•Onsite

About The Position

The receptionist provides a positive first impression and quality customer service to residents, family members, applicants, visitors, vendors, and team members upon entering the community. The receptionist manages a multi-line telephone system, distributes mail and faxes, maintains office supplies, and assists managers with special projects and mailings. This role also supports the Executive Director and Business Office Manager as needed, while maintaining the confidentiality of resident information and upholding resident rights. A professional appearance and demeanor are expected to foster a positive environment. The role also involves ensuring adequate daily coverage for meal service by communicating with the Culinary Services Director and/or Host/Hostess, which includes taking resident orders, providing drink refills, and assisting with dining room upkeep between mealtimes. All other assigned duties are also part of the role.

Requirements

High School Graduate or equivalent required.
Ability to maintain a positive, pleasant manner in a stressful, demanding environment.
Ability to maintain composure during frequent interruptions and in emergency situations.
Ability to read, write and verbalize understanding of written documentation, verbal instructions, and policies and procedures.
Ability to work independently without direct supervision by following community procedures and guidelines and using good judgment.
Demonstrates a SERVANT heart and attitude by following our Mission Statement.
Must be able to lift 20 pounds frequently when receiving and maintaining office supplies for store room.

Responsibilities

Manages a multi-line telephone system by answering calls in a timely manner, relaying messages accurately and in a courteous, customer friendly manner.
Provides a positive first impression of the community to all customers.
Distributes and sends mail and faxes.
Maintains inventory of office supplies.
Assists managers in special projects and mailings as requested.
Assists Executive Director and Business Office Manager as needed.
Maintains confidentiality of residents’ personal information in and out of the community and protects and supports residents’ rights.
Maintains a professional appearance and demeanor that encourages a positive nurturing environment for the residents, families, vendors, and guests.
Maintains a positive customer service environment and practices honesty and integrity in all aspects of performance.
Ensures adequate daily coverage for meal service by communicating with the Culinary Services Director and/or Host/Hostess, to include taking resident orders for meals, providing drink refills according to residents’ / guests’ requests, assists with the cleaning, resetting and preparation of the dining room in-between mealtimes.
Performs all other duties as assigned or required.