Weekend Receptionist

Cleveland Healthcare•Cleveland, TX

5d•Onsite

About The Position

The Receptionist serves as the first point of contact for visitors, residents, families, vendors, and staff. This position is responsible for providing exceptional customer service, managing incoming calls, greeting guests, maintaining the reception area, and supporting administrative functions to ensure smooth daily operations.

Requirements

High school diploma or GED required.
Previous receptionist, customer service, or administrative experience preferred.
Experience in healthcare, long-term care, or senior living environments preferred.
Excellent verbal and written communication skills.
Strong customer service and interpersonal skills.
Ability to multitask and manage competing priorities.
Proficiency in Microsoft Office (Word, Excel, Outlook).
Ability to maintain confidentiality and professionalism.
Strong organizational and time-management skills.
Ability to work independently and as part of a team.
Ability to sit, stand, and walk for extended periods.
Ability to lift up to 20 pounds occasionally.
Ability to operate standard office equipment, including computers, printers, copiers, and telephones.

Nice To Haves

Additional administrative or office training preferred.

Responsibilities

Greet and assist visitors, residents, family members, and vendors in a professional and courteous manner.
Answer, screen, and direct incoming telephone calls promptly and accurately.
Receive, sort, and distribute incoming mail and packages.
Maintain visitor logs and ensure compliance with facility sign-in procedures.
Provide general information regarding facility services and direct inquiries to appropriate staff.
Assist with clerical duties including filing, copying, scanning, faxing, and data entry.
Maintain office supplies and notify management when replenishment is needed.
Schedule appointments, meetings, and conference rooms as requested.
Support department managers with administrative tasks as assigned.
Monitor the reception area to ensure a clean, organized, and welcoming environment.
Assist with resident and family concerns by directing issues to the appropriate department.
Maintain confidentiality of resident, employee, and company information in accordance with HIPAA and facility policies.
Participate in facility meetings, trainings, and in-services as required.
Perform other duties as assigned by management.