Weekend Scheduling Coordinator, 100% On-Site- Must be bilingual( Spanish+ English)
True Care•New York, NY
•$24 - $26•Onsite
About The Position
The Weekend Home Care Scheduling Coordinator coordinates caregiver placement and visit confirmations between Home Health Aides and patients on weekends. The role creates and maintains staff schedules, confirms attendance, communicates with caregivers, patients, and families, and follows True Care’s policies and procedures. The coordinator provides coverage and assistance to the Coordination Department for staffing needs. The schedule is Saturdays and Sundays, 8:00 AM–4:00 PM, and the position is 100% on-site.
Requirements
- High school diploma or GED equivalent.
- Strong interpersonal and communication skills.
- Ability to handle difficult or sensitive situations in person or over the phone.
- Excellent customer service, empathy, and patience when working with the elderly population.
- Ability to multitask in an extremely fast-paced environment.
- Ability to maintain a professional demeanor when handling issues.
- Bilingual in Spanish and English.
Nice To Haves
- Knowledge of HHA eXchange is highly preferred.
Responsibilities
- Coordinate placement of services between clients in their homes and caregivers using HHA eXchange.
- Assist weekday Coordinators with staffing challenges that arise during the weekend.
- Assist the Team Lead with coverage.
- Communicate with department staff about scheduling, availability, attendance, and larger-scale issues.
- Ensure caregiver and patient documentation is updated in HHA eXchange.
- Verify caregiver attendance daily and prioritize staffing cases involving no-shows, call-outs, or missed visits according to patient care needs.
- Respond promptly to calls, emails, or faxes from physicians, contracts, or clients requesting status reports or information, and communicate patient status to contracts.
- Communicate with patients and families about appointment scheduling, physician plans of care, appointment changes, no-shows, and cancellations.
- Maintain and document communication with caregivers in HHA eXchange, coordinate caregiver schedules, and maintain a monthly schedule of services.
- Verify billed services against requested services.
- Maintain patient confidentiality and privacy with dignity and respect.
- Manage phone calls in a supportive and reassuring manner for patients, families, physicians, and others.
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
