Weekend Front Desk Rep - Part Time

Planet Fitness • Indianapolis, IN

1d • Onsite

About The Position

The Weekend Front Desk Rep provides customer service to Planet Fitness members, prospective members, and guests, helping ensure an exceptional Judgement Free member experience. The role is part-time and works weekends, with a choice of Saturday and Sunday shifts from 6:45 a.m. to 1:00 p.m. or 1:00 p.m. to 7:15 p.m. Starting pay is $12 per hour. Hourly increases are provided at 180 days, one year, and every six months after the first year, based on the employee’s anniversary date.

National Fitness Partners is the largest Planet Fitness franchise, serving more than one million members across over 200 clubs. The company describes its values as accountability, drive, passion, and ambition, and emphasizes affordable fitness and a Judgement Free experience.

Requirements

• Customer service experience.
• Basic computer proficiency.
• Must be at least 18 years of age.
• High school diploma or GED equivalent preferred.
• Frequent lifting, carrying, pushing, and pulling; must be able to lift up to 75 pounds.
• Will encounter cleaning chemicals during the shift.
• Frequent climbing, balancing, kneeling, and crouching during the shift.
• Continual reaching with hands, fingers, and arms during the shift.

Nice To Haves

• High school diploma or GED equivalent.

Responsibilities

• Provide a superior level of customer service to members, prospective members, and guests.
• Answer phones in a friendly manner using the information script.
• Greet members, sign up and tour new members, and log amenities.
• Respond to member questions and concerns in a timely and professional manner.
• Process beverage or merchandise purchases through the point-of-sale system.
• Promote PE@PF fitness instruction classes to active and new members.
• Provide a clean, sanitized, and safe club environment.

Benefits

• Growth opportunities; over 90% of the management team started as an entry-level team member.
• Competitive pay and scheduled hourly increases.
• Shift-differential pay for select shifts.
• PTO for all employees.
• Employee Assistance Program.
• Free employee Black Card Membership.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed