Weekend Concierge - Overture Doral
About The Position
The Weekend Concierge serves as the first point of contact for residents, guests, and prospective residents, creating a welcoming and exceptional experience within the community. This role supports the lifestyle coordinator, resident activities, and engagement programs while acting as a trusted resource for information and assistance. Working closely with the Community Manager and Sales Consultant(s), the Weekend Concierge plays an important role in supporting the sales and leasing process by delivering outstanding customer service, assisting with prospect tours, maintaining a welcoming environment, and ensuring a seamless move-in experience for new residents. The Weekend Concierge also supports weekend marketing and outreach initiatives, helping to showcase the community's lifestyle, amenities, and resident experience. Through proactive resident interaction, attention to detail, and strong administrative support, this role contributes to the community's occupancy, revenue, and resident retention goals while fostering a positive and engaging living environment.
Requirements
- Excellent customer service skills
- Strong administrative support skills
- Attention to detail
Nice To Haves
- Experience in property management or hospitality
Responsibilities
- Greets prospects and residents as they enter the office/leasing area, and ensure the comforts of prospects and visitors while they wait to speak with a team member.
- Answers phone calls, routes all calls to the appropriate team member for assistance, and assists with completed service request call backs as necessary.
- Maintains the guest suite schedule to ensure proper payment and cleanliness upon guest arrival and manages and coordinates the loading dock and/or elevator schedule for move-ins and move-outs.
- Ensures clubhouse amenities are in tour condition prior to leasing office opening each morning.
- Manages all package deliveries by documenting arrival information and notifying residents of all package deliveries within 24 hours.
- Maintains tracking logs for equipment rentals, dry cleaning services, and/or other services provided by the community.
- Assists the community team with scheduling, planning and organizing resident activities and programs.
- Keeps detailed information on local area restaurants, shops, delivery places, and other pertinent information that may be of interest to residents and maintains relationships and contacts with concierge vendors.
Benefits
- 401(k) with Company Match (eligibility required)
- Employee Assistance Program
- Paid sick time
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
No Education Listed
