Weekend Concierge

Phoenix Senior Living•Decatur, GA

About The Position

The Concierge is often the initial contact and first impression for people interacting with Phoenix Senior Living. The role welcomes prospective residents, families, visitors, and job candidates; manages incoming external and internal calls; takes and communicates messages; and provides an overview of community information to support the Community Engagement Director and Executive Director in marketing and sales efforts. The Concierge also assists the Associate Director / HR Designee with community recruitment, performs computer data entry and other assigned general administrative duties, and monitors the Bistro area for refreshments, cleanliness, music, and a pleasant atmosphere. This position works a weekend shift, with occasional Monday–Friday shifts, from 8:00 a.m. to 5:00 p.m.

Requirements

High school diploma or GED required.
Proven customer service experience and skills.

Nice To Haves

Knowledge and experience in the senior living industry preferred.

Responsibilities

Oversee the community entry area and warmly welcome visitors, guests, and residents; offer and provide beverages to visitors and guests.
Contact the Community Engagement Director, Executive Director, or Department Director to meet with prospective residents, families, or visitors, keeping wait times minimal.
Greet prospective job candidates and direct them to apply online or collect their information onsite to begin the recruitment process.
Answer incoming and resident calls within two to three rings using the appropriate community greeting and identification.
Take complete messages, including name, phone number, message, time, and date, and communicate them to the intended recipient.
Provide callers with a community overview, determine whom to forward them to, tell them who they are being transferred to, and announce the caller to the community associate.
Manage appointments for residents and family members, including hairdresser and transportation appointments.
Send get-well cards to residents after obtaining community leaders’ signatures.
Send sympathy cards to families and/or responsible parties as needed, after obtaining community leaders’ signatures.
Assist the Associate Director / HR Designee with community recruitment.
Perform computer data entry and other assigned general administrative duties.
Monitor the Bistro area for refreshments, cleanliness, music, and a pleasant atmosphere.