Weekend Concierge

Phoenix Senior Living•Decatur, GA

15h

About The Position

The Concierge is often the initial contact and first impression people have of Phoenix Senior Living. This role welcomes potential residents, families, visitors, and candidates; manages external and internal calls; takes and communicates messages; and provides an overview of community information in support of the Community Engagement Director and Executive Director’s marketing and sales efforts. The Concierge also assists the Associate Director / HR Designee with community recruitment, performs computer data entry and other assigned administrative duties, and monitors the Bistro area to maintain refreshments, cleanliness, music, and a pleasant atmosphere. This is a part-time weekend position, with occasional Monday–Friday shifts from 8:00 a.m. to 5:00 p.m. The listed pay range is $15.00–$17.00 per hour.

Requirements

High school diploma or GED.
Proven customer service experience and skills.

Nice To Haves

Knowledge and experience in the senior living industry preferred.

Responsibilities

Oversee the community entry area and warmly greet visitors, guests, and residents; offer and provide beverages.
Contact the Community Engagement Director, Executive Director, or Department Director to meet with prospective residents, families, or visitors, helping keep wait times minimal.
Greet candidates interested in community careers and job openings; direct them to apply online or capture their information onsite to begin recruitment.
Answer incoming and resident calls within two to three rings using the appropriate community greeting and identification.
Take complete messages, including name, number, message, time, and date, and communicate them to the intended recipient.
Provide callers with a community overview, determine whom to transfer them to, explain the transfer, and announce the caller to the community associate.
Manage appointments for residents and family members, including hairdresser and transportation appointments.
Send get-well cards to residents after obtaining community leaders’ signatures.
Send sympathy cards to families and/or responsible parties as needed after obtaining community leaders’ signatures.
Assist the Associate Director / HR Designee with community recruitment.
Perform computer data entry and other assigned general administrative duties.
Monitor the Bistro area for refreshments, cleanliness, music, and a pleasant atmosphere.