Weekday Support Staff

KEY POINT HEALTH SERVICES INC•Glen Burnie, MD

7d•$19 - $19•Onsite

About The Position

Key Point Health Services is seeking a full-time Support Staff member for its Glen Burnie Residential program. The role provides comprehensive on-site and off-site support, including case management, psychoeducation, crisis intervention, advocacy, and community liaison services. Support Staff document services and incidents, monitor medication and educate clients to support self-dosing, and teach community skills and activities of daily living in individual and group settings. The position may also involve scheduling client appointments and coordinating with treatment team members. A Rehabilitation Counselor assists with client transportation as needed; Support Staff may assist Rehabilitation Counselors and other staff with their duties. The employee must complete 20 hours of training each year, follow department and facility safety rules, and uphold Key Point’s mission, philosophy of care, policies, and professional ethics. The position coordinates with agency and outside professionals as part of an interdisciplinary team and performs other duties as needed to support program goals. The job description notes that duties and responsibilities may change. The schedule is Monday through Friday, 7:00 a.m. to 3:30 p.m. The role is based in a combination of office and community settings, including clients’ residences, and requires local travel between those locations. Overnight travel may be required for AON support staff; out-of-state travel is not expected. The work environment is not expected to involve uncomfortable or health-detrimental levels of heat, cold, light, or noise. Repetitive computer, keyboard, and mouse use may be required.

Requirements

High school diploma.
No prior experience required.
Valid, active Maryland driver’s license held for more than three years.
Education or experience related to the population served.
Knowledge of the DSM and relevant symptoms of common diagnoses in RRP programs.
Proficiency in advocacy and case management skills.
Strong written, interpersonal, and oral communication skills.
Ability to serve culturally diverse and/or special-needs populations with understanding and sensitivity while maintaining patient confidentiality.
Ability to meet the physical requirements of the role, including standing, walking, handling objects, climbing stairs, and lifting or moving up to 25 pounds occasionally.

Responsibilities

Provide case management, psychoeducation, crisis intervention, advocacy, and community liaison services through on-site and off-site programs.
Complete shift logs, incident reports, service notes, and other documentation accurately and on time.
Monitor medication and provide education to support clients’ self-dosing.
Teach community skills, including activities of daily living, in individual and group settings.
Assist Rehabilitation Counselors and other staff as needed.
Complete 20 hours of required training each year.
Follow department and facility safety rules and regulations, and uphold Key Point’s mission, philosophy of care, policies, and professional ethics.
Schedule client appointments as needed and coordinate with treatment team members.
Coordinate with agency professionals and outside agencies as part of an interdisciplinary team.
Travel locally between the office, clients’ residences, and community settings.
Perform other duties as needed to achieve program goals and objectives.