Adolfo - Support Staff

Volunteers of America Northern California & Northern Nevada, Inc.•Mather, CA

9d•Onsite

About The Position

Support Staff at the Adolfo Housing Program provide safety and security for clients and property while delivering compassionate, professional service to program participants. The role includes supportive interaction, serving as a positive role model, maintaining a safe and welcoming environment, and completing work in a cost-effective, service-oriented manner. The position is based at the Mather Community Campus and is full-time. Full-time employees working 30 or more hours per week are eligible for the listed benefits. Support Staff provide active, awake shift coverage; monitor grounds and conduct scheduled security checks; maintain logs and incident reports; help prepare apartments for move-ins; explain and enforce program rules; and assist residents with routine questions and minor needs. Duties also include arranging or providing client transportation, maintaining the program van, handling equipment checkouts and maintenance requests, and performing housekeeping, maintenance, and clerical tasks. Staff respond appropriately to crises, help de-escalate situations, and maintain confidentiality and ethical standards. The role supports client development by identifying and reporting issues that may affect residents’ well-being or behavior, assisting with plans related to education, vocational, housing, and other goals, helping resolve conflicts, and modeling positive behaviors that support self-sufficiency. Staff maintain program logs, monitor supplies and equipment, communicate workflow or resource needs to management, follow staffing schedules, and maintain knowledge of fire, safety, and health standards. Ongoing training and valid adult, child, and infant CPR and First Aid certifications are required.

Requirements

Ability to communicate and comprehend oral and written instructions.
Ability to provide services to clients without ethnic or social prejudice.
General knowledge of issues and challenges unique to foster youth, homelessness, substance abuse, minorities, and people with disabilities.
Ability to use a range of interventions with clients who have varying needs and levels of functioning.
Flexibility to work irregular hours and willingness to function as a team member.
Valid California driver’s license and ability to meet the organization’s insurance carrier guidelines.
Must pass required background clearances in accordance with agency, County, State, and federal standards.
CPR and First Aid certification required within 90 days of employment.
Completion and maintenance of all required training and health clearances.
Teamwork skills.
Oral and written communication skills.
Ability to assist other people.
Organizational skills.
Computer skills.
Analytical and decision-making ability.
Ability to lift and move up to 50 pounds; stand, walk, bend, stoop, and sit frequently; kneel occasionally; climb stairs regularly; and maneuver quickly in emergencies to assist clients.

Responsibilities

Perform daily work requirements to meet department objectives.
Maintain knowledge of fire warning and suppression systems and evacuation procedures.
Communicate routinely and clearly with the Program Supervisor.
Provide awake, active and mobile shift coverage and maintain grounds security.
Maintain shift logs and complete incident reports.
Help prepare apartments for resident move-ins.
Conduct hourly security checks during designated periods.
Explain program rules and regulations and enforce residents’ observance of them.
Drive clients or arrange transportation as required; keep the van clean and fueled, maintain its mileage log, and promptly report mechanical problems.
Assist residents with minor problems and routine questions.
Receive maintenance requests, check equipment in and out, inspect it for damage, and maintain equipment as needed.
Perform housekeeping and other maintenance tasks as needed.
Provide residents with a safe, non-judgmental environment.
De-escalate crises and respond appropriately to crisis situations.
Follow ethical standards and confidentiality laws.
Perform routine clerical duties.
Address and report biological, psychological, or social issues that may promote disharmony, criminal behavior, or other non-productive behavior.
Support plans that help clients pursue educational, vocational, housing, and other goals.
Assist with conflict resolution among clients when necessary.
Model positive attitudes and behaviors that help clients work toward self-sufficiency.
Document activities and interactions with each resident in the Resident Log.
Read and write in all logs daily.
Monitor program equipment and supply inventory.
Notify management about potential workflow problems and resource needs.
Follow staffing schedules to provide adequate and safe coverage and accomplish program objectives.
Direct available resources as required.
Maintain working knowledge of fire, safety, and health standards.
Continually develop technical and interpersonal skills.
Maintain valid adult, child, and infant CPR and First Aid certifications.
Attend staff meetings and assigned training and complete required certifications.