WECARE PROGRAM SUPPORT SPECIALIST

City of New York • New York, NY

2d • $77,211 - $88,793

About The Position

The WeCARE Program Support Specialist works under the general supervision of the WeCARE Operations Deputy Director, with latitude for independent judgment, decision-making, and action. The role serves as an out-stationed liaison at WeCARE vendor locations in Region I (Bronx, Manhattan, and Staten Island) or Region II (Brooklyn and Queens), representing the Human Resources Administration (HRA) and using clinical expertise to support clients and vendor staff.

The specialist provides social work support services at a primary WeCARE vendor or subcontractor location and facilitates information exchange among HRA’s Family Independence Administration, the CAS Office of Business and Support Services, WeCARE Operations, and vendor staff. The role also provides clinical and technical assistance concerning HRA and WeCARE procedures, HRA systems, and employment services guidelines.

The position is part of Customized Assistance Services (CAS), which provides integrated clinical and support services to HRA clients with health or mental health problems. The program supports clients’ functioning and self-sufficiency through services including assessments, disability benefits assistance, wellness planning, case management, and vocational rehabilitation. Provisional hires must take and pass the civil service exam when it becomes available to be eligible for continued employment.

Requirements

• Master’s degree or certificate from an accredited graduate school of social work.
• Four years of full-time paid experience in public health, medical, or psychiatric social work.
• At least two years of the required experience must be in a supervisory, administrative, or consultative capacity.
• Obtain a Certified Social Worker (CSW) certificate issued by the New York State Department of Education within 18 months of appointment.
• Provisional hires must take and pass the civil service exam when it becomes available to be eligible for continued employment.

Responsibilities

• Provide service interventions for WeCARE clients and clinical advice to vendor and subcontractor staff serving clients with limitations to employment.
• Conduct Quality Assurance Reviews, evaluate and report on clinical information, and recommend improvements to service delivery to the WeCARE Operations Deputy Director.
• Work with the WeCARE Operations Deputy Director to review service gaps affecting program participants, document findings, and develop program improvement recommendations for senior leadership.
• Link vendor and subcontractor staff with HRA departments that provide referral and follow-up services for clients with special circumstances.
• Provide clinical guidance to vendor case management staff and ensure client services are completed appropriately and on time, with documentation in HRA case record systems.
• Facilitate the exchange of information among HRA Family Independence Administration, CAS Office of Business and Support Services, WeCARE Operations, and vendor staff.
• Provide clinical and technical assistance on HRA and WeCARE procedures, HRA systems, and employment services guidelines.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior