Wecare Program Support Specialist

City of New York • New York, NY

1d

About The Position

The WeCARE Program Support Specialist works under the general supervision of the WeCARE Operations Deputy Director, with latitude for independent judgment, decision-making, and action. The position is an out-stationed liaison at WeCARE vendor locations in Region I (Bronx, Manhattan, and Staten Island) and Region II (Brooklyn and Queens), representing the Human Resources Administration (HRA) and using clinical expertise.

The specialist provides social work support services at a primary WeCARE vendor or subcontractor location and facilitates information exchange among HRA Family Independence Administration, the CAS Office of Business and Support Services, WeCARE Operations, and vendor staff. The role also provides clinical and technical assistance regarding HRA and WeCARE procedures, HRA systems, and employment services guidelines. Customized Assistance Services is recruiting for one Consultant Public Health Social Worker for this function.

Requirements

• Graduation from an accredited graduate school of social work, evidenced by a master's degree or certificate.
• Four years of full-time paid experience in public health, medical, or psychiatric social work.
• At least two years of the required experience must have been in a supervisory, administrative, or consultative capacity.
• Obtain a Certified Social Worker (CSW) certificate issued by the New York State Department of Education within 18 months of appointment.

Responsibilities

• Provide service interventions for WeCARE clients and clinical advice to vendor and subcontractor staff serving clients with limitations to employment.
• Perform quality assurance reviews, report and evaluate clinical information, and recommend improvements to service delivery at vendor and subcontractor sites to the WeCARE Operations Deputy Director.
• Work with the WeCARE Operations Deputy Director to review service gaps in meeting participants’ needs, document findings, and formulate program improvement recommendations for senior leadership.
• Link vendor and subcontractor staff with HRA departments that provide referral and follow-up services for clients with special circumstances.
• Provide clinical guidance to vendor case management staff and ensure client services are completed in a timely and appropriate manner and documented in HRA case record systems.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior