Web Manager, Web Strategy & Operations (Remote)

Amgen•Thousand Oaks, CA

1d•$110,031 - $148,865•Remote

About The Position

The Amgen Global Content Excellence Team is seeking an experienced Web Strategist to join Global Customer Capabilities & Innovation (GCCI), which delivers efficient, consistent global marketing assets across multiple channels and markets. The Web Strategist provides integrated, end-to-end program and project management for website delivery, provides thought leadership, and drives execution. The role serves as a subject-matter expert in content management systems, design systems, back-end integrations, pharmaceutical web marketing best practices, and emerging trends. It advises brand teams on applying web capabilities to business goals and audience needs, develops strategic recommendations and capability roadmaps, and partners with business, technology, content, design, analytics, and agency teams. The role leads portfolio intake and prioritization, translates priorities into delivery plans, and manages web initiatives through development, launch, and post-launch hypercare. The Web Strategist also oversees governance, compliance, documentation, risks, issues, and change impacts across initiatives. It coordinates cross-functional partners and embeds legal, regulatory, privacy, accessibility, brand, and operational-resilience requirements into delivery. In partnership with analytics and SEO teams, the role uses digital performance insights and retrospectives to recommend improvements to websites, capabilities, standards, tools, templates, and delivery processes.

Requirements

Doctorate degree; or master's degree and 6 years of digital or web project management experience; or bachelor's degree and 8 years; or associate's degree and 14 years; or high school diploma/GED and 16 years.
Strong knowledge of Agile methodologies, preferably SAFe.
Proficiency with program/project management tools such as Workfront, JIRA, ServiceNow, Confluence, and Google Analytics.
Proven ability to negotiate priorities, manage expectations, and build productive relationships across cross-functional teams and external partners.
Effective communication, relationship management, and cross-functional collaboration skills, including the ability to explain complex technical concepts clearly to non-technical stakeholders.
Advanced problem-solving capabilities, attention to detail, and commitment to quality while incorporating feedback.
Proactive, inclusive, and flexible approach with willingness to learn, experiment, and continuously improve.

Nice To Haves

Six or more years managing end-to-end digital and website lifecycle projects in fast-paced, multi-stakeholder environments, including complex, cross-country, high-impact initiatives.
Experience managing website roadmaps and continuous-improvement initiatives.
Experience in regulated industries, preferably pharmaceutical, with understanding of compliance requirements.
Familiarity with accessibility standards such as WCAG, privacy regulations such as GDPR and U.S. consumer laws, web technologies such as HTML/CSS, and industry best practices.
Experience developing detailed project documentation and translating business requirements into technical specifications.

Responsibilities

Serve as a subject-matter expert on CMS, design systems, back-end integrations, pharmaceutical web marketing best practices, and emerging trends.
Advise brand teams on applying web capabilities to business objectives and audience needs; identify opportunities to improve digital experiences.
Translate business goals into strategic recommendations and future-state capability enhancements and roadmaps, assessing feasibility, value, and dependencies with partner teams.
Promote enterprise standards and consistent, scalable, compliant web experiences.
Lead quarterly intake and prioritization of web initiatives with technology and business stakeholders, aligning investment with enterprise strategy, business value, and resource capacity.
Translate prioritized needs into scope, requirements, sequencing, timelines, and delivery plans; assess dependencies, clarify ownership, and apply governance.
Lead cross-functional web initiatives from approved plans through development, launch, and hypercare.
Coordinate creative and content handoffs, development, approvals, QA/UAT, deployment, and production validation.
Align timelines, resources, budgets, dependencies, and release requirements; establish launch readiness, facilitate decisions, resolve issues, and communicate status and escalations.
Monitor program health, governance adherence, documentation, risks, issues, and change impacts across web initiatives.
Coordinate business, content, creative, development, technology, analytics, and agency partners to clarify ownership, manage handoffs, and resolve conflicts across concurrent initiatives, migrations, releases, and regulatory deadlines.
Embed legal, regulatory, privacy, accessibility, brand, and operational-resilience requirements throughout delivery and escalate material risks as needed.
Partner with analytics and SEO teams to interpret traffic, user behavior, search performance, and other digital insights and recommend website optimization.
Lead structured retrospectives and use performance insights, lessons learned, and emerging trends to recommend improvements to web capabilities, standards, tools, templates, and delivery processes.
Scale effective practices to improve consistency, efficiency, collaboration, and speed to market.

Benefits

Health and welfare plans for staff and eligible dependents
Retirement and savings plan with company contributions
Medical insurance
Dental insurance
Vision coverage
Life insurance
Disability insurance
Flexible spending accounts
Discretionary annual bonus program, or sales-based incentive plan for field sales representatives
Stock-based long-term incentives
Award-winning time-off plans
Flexible work models where possible
Career development opportunities