Web Sales Representative

Corporate Office • Boston Heights, OH

12d • Hybrid

About The Position

Arhaus is seeking a Web Sales Representative to maximize sales by helping customers select, purchase, and arrange delivery of merchandise. The representative provides friendly customer service online and by phone, identifies customers’ needs, and explains how Arhaus furniture and accessories meet their requirements. The role includes completing sales, collecting outstanding balances, coordinating delivery, and following up on out-of-stock or delayed items until customers are satisfied. Product training is provided. The position is based at Arhaus’s Corporate Office in Boston Heights, Ohio, with a hybrid schedule; weekend shifts are remote/work from home.

Requirements

• Prior successful selling experience.
• Proficiency in Microsoft Office Suite.
• Strong written and verbal communication skills.
• Highly organized, with excellent follow-up and follow-through skills.
• Ability to work effectively independently or as part of a team.
• Availability Monday through Sunday; weekend hours are required and the schedule varies each month.

Responsibilities

• Respond to customer sales inquiries and complete or enhance orders received through inbound web calls, chats, and emails.
• Review open orders throughout each week, schedule deliveries, and check on delayed merchandise; follow each sale through delivery and customer satisfaction.
• Investigate and resolve customer issues promptly by developing solutions and making appropriate suggestions; refer unresolved situations to store management or the customer service department.
• Build customer relationships and provide excellent service throughout the sale and delivery process.
• Accurately handle inquiries about stock availability and status, returns, exchanges, credits, and gift cards in accordance with corporate policies.
• Use computers and sales systems to perform job duties.
• Support coworkers and managers in day-to-day operations, including assisting other sales consultants’ customers as needed.
• Handle money according to established procedures.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed