Web Sales Representative

Arhaus • Boston Heights, OH

13d • Hybrid

About The Position

A Web Sales Representative maximizes sales by assisting customers with the selection, purchase, and delivery of merchandise. The role provides warm, friendly customer service online and over the phone, identifying customers’ needs and matching them with the benefits of Arhaus furniture and accessories. The representative completes sales by collecting balances due, arranging delivery, and following up on out-of-stock merchandise. Successful candidates are organized multitaskers with strong written and verbal communication skills; product knowledge will be provided through training.

The position is based at the Arhaus Corporate Office in Boston Heights, Ohio, with a hybrid schedule. Weekday hours are 9:00 a.m.–5:30 p.m.; weekend hours are 9:00 a.m.–5:00 p.m., with weekend shifts worked remotely. Availability Monday through Sunday is required, and schedules vary each month.

Requirements

• Prior successful selling experience.
• Proficiency in Microsoft Office Suite.
• Strong written and verbal communication skills.
• Highly organized, with excellent follow-up and follow-through skills.
• Ability to work effectively with a team or independently.
• Availability Monday through Sunday, including required weekend hours; schedule varies each month.

Responsibilities

• Handle customer sales inquiries and complete or enhance orders received through inbound web calls, chats, and emails.
• Review open orders throughout the week, schedule deliveries, and check on delayed merchandise; follow up on each sale through delivery and customer satisfaction.
• Investigate and resolve customer issues promptly by developing solutions and making appropriate suggestions and recommendations; refer unresolved situations to store management or the customer service department.
• Build customer relationships and provide excellent Arhaus service throughout the sales and delivery process.
• Accurately handle inquiries about stock availability and status, returns, exchanges, credits, and gift cards in accordance with corporate policies.
• Use computers and other sales systems effectively.
• Support coworkers and managers in day-to-day operations, including assisting other sales consultants’ customers as needed.
• Handle money according to established procedures.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed