Web Program Manager – Accessibility & Privacy

Channel Partners • Chicago, IL

7d • $104,000 - $114,400 • Hybrid

About The Position

The Web Program Manager – Accessibility & Privacy owns programs that keep global web properties accessible under WCAG and aligned with privacy and cookie requirements. The role coordinates remediation across Legal, IT, Security, Analytics, vendors, and regional teams, and establishes repeatable processes for worldwide execution. The position requires working from the Merchandise Mart in Chicago at least three days per week.

The role leads accessibility remediation from intake through completion, manages third-party vendors and remediation testing, and coordinates accessibility and privacy changes through content, design, and publishing workflows. It also supports privacy, consent, cookie, data processing agreement, and security review coordination for third-party web vendors, while maintaining alignment between global standards and regional implementations.

The Web Program Manager maintains documentation, trackers, and workflows; translates compliance requirements into practical stakeholder actions; helps regional teams understand requirements and intake processes; replaces fragmented or manual processes with repeatable ones; and reports program status, progress, and risks to leadership.

Requirements

• 4–6 years as a web program manager, webmaster, or in an equivalent web operations role, with demonstrated cross-functional ownership.
• Working familiarity with WCAG and accessibility principles sufficient to recognize issues and coordinate remediation; technical audit experience is not required.
• Working familiarity with privacy and cookie compliance concepts such as GDPR, CCPA, and consent, sufficient to recognize when Legal or Security input is needed; compliance determinations are not required.
• Familiarity with enterprise, ecommerce, and CMS-based websites, and experience working alongside developers, designers, and content teams.
• Strong program management, organization, and follow-through across multiple stakeholders.
• Clear written and verbal communication and documentation skills, including communication with senior stakeholders.
• Ability to work independently and use sound judgment on priorities and when to escalate.
• Comfort working across technical and non-technical teams.
• Comfort working with evolving processes and unclear ownership.
• Proactive approach and ability to adapt best practices to create structure.
• Ability to regularly sit, grasp, talk, and/or hear; occasionally walk and/or stand; occasionally lift and carry office supplies up to 10 pounds; and maintain continuous hand/eye coordination and fine manipulation.

Responsibilities

• Lead accessibility remediation programs across global web properties from intake through completion.
• Manage third-party vendors on accessibility gaps, remediation timelines, and testing.
• Build and run processes for accessibility reviews, issue tracking, and remediation governance.
• Coordinate accessibility and privacy changes through content, design, and publishing workflows.
• Track dependencies and blockers across teams and determine when and how to escalate risks.
• Coordinate privacy, consent, and cookie work with Legal, Security, and Analytics, and identify when their input is needed.
• Support DPA, privacy, and security reviews for third-party web vendors.
• Keep global standards and regional implementation aligned.
• Maintain clear documentation, trackers, and workflows.
• Turn compliance requirements into practical next steps for stakeholders.
• Help regional teams understand requirements and intake processes.
• Replace fragmented or manual processes with standard, repeatable ones.
• Report program status, progress, and risk to leadership.

Benefits

• Biweekly pay
• Health and wellness benefits plans
• Flexible vacation and holiday policies
• Paid parental leave
• 401(k) with employer matching
• Referral bonus
• Opportunity to work with a growing company that actively rewards and promotes its employees

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed