Web Program Manager – Accessibility & Privacy

Channel Partner Solutions. • Chicago, IL

6d • Hybrid

About The Position

The Web Program Manager – Accessibility & Privacy owns programs that support accessible and privacy-compliant global web properties. The role coordinates remediation and related work across Legal, IT, Security, Analytics, vendors, and regional teams, while establishing repeatable processes that can be used worldwide. The position is based at the Merchandise Mart in Chicago and requires working there at least three days per week.

The role leads accessibility remediation from intake through completion, manages vendors and remediation workflows, and coordinates changes through content, design, and publishing processes. It also supports privacy, consent, and cookie work, third-party vendor reviews, and the alignment of global standards with regional implementation. The Web Program Manager maintains documentation, trackers, and workflows; translates compliance requirements into practical actions; supports regional teams; and reports program status, progress, and risks to leadership.

The role requires 4–6 years of experience as a web program manager, webmaster, or in an equivalent web operations role, with demonstrated cross-functional ownership. Candidates should have working familiarity with WCAG and accessibility principles, privacy and cookie compliance concepts such as GDPR, CCPA, and consent, and enterprise, ecommerce, and CMS-based websites. Technical audit experience and making compliance determinations are not required.

The physical demands include regularly sitting, grasping, talking, and/or hearing; occasionally walking and/or standing; occasionally lifting and carrying office supplies up to 10 pounds; and continuous hand/eye coordination and fine manipulation. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Requirements

• 4–6 years as a web program manager, webmaster, or in an equivalent web operations role, with demonstrated cross-functional ownership.
• Working familiarity with WCAG and accessibility principles sufficient to recognize issues and coordinate remediation; technical audit experience is not required.
• Working familiarity with privacy and cookie compliance concepts, such as GDPR, CCPA, and consent, sufficient to recognize when Legal or Security input is needed; compliance determinations are not required.
• Familiarity with enterprise, ecommerce, and CMS-based websites, and with working alongside developers, designers, and content teams.
• Strong program management, organization, and follow-through across multiple stakeholders.
• Clear written and verbal communication and documentation, including with senior stakeholders.
• Ability to work independently and use sound judgment on priorities and when to escalate.
• Comfort working across technical and non-technical teams.
• Comfort with evolving processes and unclear ownership.
• Proactive approach and ability to adapt best practices to create structure.
• Ability to regularly sit, grasp, talk, and/or hear; occasionally walk and/or stand; occasionally lift and carry office supplies up to 10 pounds; and maintain continuous hand/eye coordination and fine manipulation. Reasonable accommodations may be made.

Responsibilities

• Lead accessibility remediation programs across global web properties, from intake through completion.
• Manage third-party vendors on accessibility gaps, remediation timelines, and testing.
• Build and run processes for accessibility reviews, issue tracking, and remediation governance.
• Coordinate accessibility and privacy changes through content, design, and publishing workflows.
• Track dependencies and blockers across teams, and decide when and how to escalate risks.
• Coordinate privacy, consent, and cookie work with Legal, Security, and Analytics, and involve them when appropriate.
• Support DPA, privacy, and security reviews for third-party web vendors.
• Keep global standards and regional implementation aligned.
• Maintain clear documentation, trackers, and workflows.
• Turn compliance requirements into practical next steps for stakeholders.
• Help regional teams understand requirements and intake processes.
• Replace fragmented or manual processes with standard, repeatable ones.
• Report program status, progress, and risk to leadership.

Benefits

• Biweekly pay
• Health and wellness benefits plans
• Flexible vacation and holiday policies
• Paid parental leave
• 401(k) with employer matching
• Referral bonus
• Opportunity to work with a growing company that actively rewards and promotes its employees

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed