Web & MarTech Project Manager

Karsh Hagan Madden • ,

1d • $60,000 - $75,000 • Remote

About The Position

As the Web & MarTech Project Manager at Karsh Hagan Madden (KHM), you will lead the end-to-end planning, coordination, and execution of complex client website builds and digital technology projects. Within an integrated marketing agency, you will serve as an operational hub and client partner, helping ensure work is delivered on time, on budget, and to a high standard of quality.

Websites are the core of the portfolio, which also includes MarTech initiatives such as CRM setups, marketing automation builds, analytics integrations, and custom web tools, along with campaign landing pages, digital media assets, and interactive experiences. The role combines project delivery and client relationship management, with responsibility for navigating shifting requirements and keeping teams and stakeholders aligned.

KHM is an independent marketing agency formed through the merger of Karsh Hagan and Madden Media. The agency combines creative and strategic capabilities with media, public relations, geospatial targeting, and observation-led strategy. Its experience includes destination marketing and tourism, healthcare, banking, higher education, and retail.

Requirements

• At least 3 years of experience, as indicated in the description of the ideal candidate.
• Proven experience managing complex custom website builds, web platforms, and marketing technology or integration projects within a marketing or digital agency.
• Hands-on client-facing account management experience, including leading client meetings, handling difficult conversations, and maintaining client relationships.
• Experience with Agile workflows such as backlog management, sprint planning, and iterative delivery, alongside traditional milestone-based planning.
• Demonstrated ability to manage multifaceted projects and cross-functional creative and technical teams while navigating changing client requirements and controlling budget and timeline.
• Technical literacy in CMS platforms, website architecture, APIs, CRM and marketing automation tools, and web development lifecycles.
• Exceptional written and verbal communication skills, including the ability to translate technical details into clear business concepts for clients.
• A proactive, resilient, and solutions-oriented approach suited to a fast-paced agency environment.
• Ability to work within core U.S. business hours to collaborate across team and client time zones.

Responsibilities

• Lead web design and development projects and MarTech initiatives through discovery, architecture, design, development, testing, launch, and post-launch support.
• Serve as a direct client contact, manage expectations, lead status calls and feedback cycles, and communicate progress, risks, and changes.
• Coordinate designers, developers, strategists, content creators, QA, and client stakeholders, keeping priorities and participants aligned.
• Develop and maintain project roadmaps, resource allocations, sprint boards, scope documents, and budgets.
• Adapt project management methods to each engagement, combining structured roadmaps for site builds with Agile practices for backlogs, technical revisions, and MarTech integrations.
• Define deliverables and manage change requests while balancing client satisfaction with scope and budget boundaries.
• Identify technical, timeline, and resource risks; develop mitigation plans and remove roadblocks.
• Ensure agency deliverables meet quality and functional standards before client delivery, and refine internal workflows to improve project delivery.

Benefits

• Competitive compensation.
• Medical, dental, vision, and additional benefits to support employees and their families.
• 401(k) with Traditional and Roth options and a company match.
• Flexible PTO and paid holidays.
• Tools and technology needed to do the work.
• Supportive team and mentorship.
• Professional development and meaningful new challenges.
• Collaborative culture that welcomes curiosity, creativity, and fresh ideas.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed